The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Tel 9 Telecom, 20/20 phone carddaily charges

I bought a 5$ card, called US for 20 minutes, a couple of days later the balance on the card was 20 cents, called customer service, turned out that they charge you 59 cents a day regardless if you're using the card or not. You can't find it written on the card. 20 minutes/5$ is a theft.

Responses

  • Ta
    takebackcontrol May 06, 2015

    What a total rip off - and surprisingly no way to get in touch other than by phone!!. We need find a way to put a stop to this blatant scam.

    1 Votes
  • Ke
    Kevin Farwell Aug 08, 2013
    This comment was posted by
    a verified customer
    Verified customer

    Why oh WHY are companies like this allowed to continue trading?? Come on Canadian law-makers - this does NOT hmake a good impression on anyone who buys from this out-right self-gouging company. on my cared it clearly states, 'no connection fee'. Then WHY do I get asked to put 50c in teh phoen every time I make a call????? Who are these people???

    1 Votes
  • Sh
    Sham-Toofan Jun 15, 2013

    Same experience only used it for a few minutes and a few (10) days later had less than a dollar left. What a rip off, they should mention their charges on the card, there is a lot of useless info printed on the card (it's a double sized card). Obviously they have omitted this info intentionally.

    0 Votes
  • Lt
    L.T. Hallam Sep 16, 2012

    Agreed, Good Call is possibly the worst phone card I've used.

    In most cases, the posters that advertise calling card rates tell you you're charged a certain amount whether you use the card or not. The best of a bad lot that I've encountered is the Extra Extra or Asia Call cards (the Vancouver number you call is [protected]), where the daily rate is "only" a few cents a day.

    I purchased these phone cards a lot when my girlfriend was in Latin America, where, even though a lot of people of cripplingly poor, almost everyone has a cell phone. Blame Canada's awful telecommunications laws that protect cell phone companies, and the phone card makers that can get away with gouging.

    1 Votes
  • Fa
    Farah Richardson Jul 20, 2011

    GOOD CALL phone card is the worst I have seen. I just called customer care and they totally told me that they won't refund me at all. They said it's my fault for not knowing that they eat up all your funds within a span of days. I asked to speak to a manager and they seem to not have one! The Manager even tried to hang up on me and called me a liar. Where is good customer service here? None!!! I've already convinced a number of stores to stop buying from them. Thank goodness they said yes.

    GOOD CALL is really a BAD CALL or the WORST CALL! beware!!!

    0 Votes
  • Ri
    ridan Dec 31, 2010
    This comment was posted by
    a verified customer
    Verified customer

    I have bought many good call phone cards. $5. I found the balance became less and less, even if I made no calls. So I phoned the customer service. It turned out that I was charged 20 cents per day no matter I used or not. I asked him why not tell customers in advance. He said it was impossible to tell everyone . They are cheating.
    Shame on them!

    0 Votes

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