Tax Products Group review: Taxes

The IRS is stating that they deposited my tax refund Feb 9th, 2022 and called my bank which is Bank of America and there was nothing deposited. When I spoke with the lady at the IRS I was told to contact Tax Products group to see when I would get my tax refund. I also had the IRS put a trace on my refund but that will take up to 90-120 days. No one is answering at TPG. I opened a case with the TPG and still no reply.