Tata Volus Beko review: Washing machine

[R. Raj]
[Pani Tanki]
[Kokrajhar Assam india]
[[protected]@gmail.com]
[[protected]]
[13-07-23]
Customer Service Department
TATA Beko Appliances Ltd.

Subject: Urgent Complaint Regarding Delayed Motor Replacement - Complaint Registration Number: Req [protected]

Dear Sir/Madam,

I hope this letter finds you well. I am writing to bring to your attention the ongoing issue I have been facing with my TATA Beko washing machine, purchased last year, and the unsatisfactory response I have received from your customer care and sales executive.

On [20-06-23], I contacted the customer care helpline to report a malfunctioning motor in my washing machine. Following this, an engineer was assigned [Mr. Suraj ph. No. [protected]] to assess the situation. After inspecting the machine, the engineer confirmed that the spinner motor was indeed faulty and needed to be replaced.

To my dismay, it has now been 23 days since the diagnosis, and the motor has not yet been replaced. Despite my repeated attempts to follow up with both the customer care team and the sales executive, I have encountered unresponsiveness and unsatisfactory replies. This extended delay has left me without a functioning washing machine, causing significant inconvenience and hardship, particularly during the monsoon season when the need for laundry is more frequent.

I understand that unforeseen circumstances can arise, causing delays in service. However, the prolonged wait and lack of effective communication have resulted in undue frustration and dissatisfaction on my part. As a loyal customer of TATA Beko, I had expected prompt and efficient resolution of the issue, especially considering that my washing machine is still well within the warranty period.

I kindly request your immediate intervention to rectify this matter. I expect a timely replacement of the motor to restore the functionality of my washing machine as soon as possible. I also urge you to improve the communication and responsiveness of your customer care team and sales executive to prevent such inconveniences for future customers.

Enclosed with this letter are copies of all relevant documentation, including the initial complaint registration number: Req [protected]. These records demonstrate my earnest efforts to resolve the issue and highlight the urgency of the situation.

If I do not receive a satisfactory response within [reasonable timeframe], I may have no choice but to explore alternative courses of action, including seeking assistance from consumer protection agencies and sharing my experience through online consumer forums and social media platforms. However, I hope that such measures will not be necessary, and we can reach a swift resolution in a professional and amicable manner.

I trust that TATA Beko takes customer satisfaction seriously and that my concerns will be addressed promptly. I look forward to a positive response and the resolution of this matter at the earliest.

Thank you for your attention to this urgent matter.

Yours sincerely,

R. Raj