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I worked for them for a grand total of 10 days and was let go for no reason. Employees are "urged" to work 7 days a week in a verbally abusive work environment. I witnessed more than once a co-worker calling other co-workers stupid right to their face and a supervisor who did nothing but shout obscenities to urge us to work faster...yet we were not adequately trained how to do the work. Another co-worker was not allowed to leave when she was clearly sick and overheard throwing up in the bathroom, because "she still had work to do on her desk." And I was only there for 10 days! Do NOT give this sweatshop any business! I'm seriously considering filing a formal complaint against this company.
I was an employee at SuperStarTickets for over a year. I worked my way up from being an order processor to a manager and I never had any issues that were expressed by Diana in her post. SuperStarTickets was the best job I ever had. I worked with some amazing people who are still there and the owners are generous, kind, goodhearted people. I no longer work there because I was accepted to school in another state otherwise I would still be there. No employee was "urged" to work 7 days a week. We were all told before being hired that we were to work Monday-Friday and EITHER Saturday or Sunday. Because they are a small company if an employee could not work their shift on a weekend day someone else had to cover it which meant that person who VOLUNTEERED would work 7 days a week, but no one was forced. It is not a "sweat shop" as suggested. Shifts are broken up into 9 hour days with lunch hours being provided to every employee. SuperStarTickets is a superior ticket agency with excellent customer service, incredible tickets, and extraordinary employees who work hard to get their clients a great product. I recommend them to everyone I know.
The person who wrote this post, Diana, was fired because she could not learn her job, period. Every single day she came into work she had to be taught the same thing she was taught on day one. She was such a strain on everyone else in the company who had to help her, that it was easier to end the professional relationship and go on without her. She was not fired for "no reason". She just did not have the ability to do a very simple job without a slew of mistakes and questions that kept other people from doing their own work.
No one is forced to stay at work while they are throwing up. Some people insist on staying if they just ate something bad and aren't contagious to others, as was the case she is referring to- although they are always encouraged to go home anyway. The co-worker she mentioned is one that commonly chooses to stay late to finish projects without anyone asking her, and has since been promoted to a management position. She does not feel abused.
Diana is also completely exaggerating the tone of voice used by the supervisors when she says that the manager was yelling at people to work faster. That has not happened. Period. There have been times when someone who could not do their job properly was told they needed to work faster because they were working at like 20% of normal speed, but that has only happened on a couple of occasions, and was warranted because the people either were not trying to learn their job properly, were using the computer for un work-related activities and were therefore not doing their job at all, or they were sick and needed to go home for the day. There is nothing unusual about this situation.
As for Diana making any formal complaints, she has not done so and would be met with great obstacles should she try to do so. She worked at the company a good while ago and can provide absolutely no witnesses or evidence that supports any of these outlandish claims. She has anger management problems and has posted this exact story all over the internet because she has been unable to find any other employment, and that is her own fault. Superstartickets gave her a chance, and she blew it- end of story. No other employees complain about the things she wrote in this post.
Just because some of our employees work harder than they have to of their own choice in order to back up our 100% buyer guarantee and get customers their tickets on time for their events, etc, does not mean that we are a sweat shop. No one is required to work any more than 45 hours per week, and anything over 40 hours is overtime paid at time-and-a-half. Some employees take on additional hours to earn more money, of their own choice. And we are paid better wages than many legal assistants get in addition to many non-monetary perks.