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resolved to the customer's satisfactionResolved Sunspot Vacation Rentals - Leavenworth, WA — Terrible experience!
resolved to the customer's satisfaction
Sunspot Vacation Rentals - Leavenworth, WA.
I rented a vacation lodge for the Labor Day weekend and I was treated with utmost disrespect and contempt. They required a 30 day prepayment and sent me a written contract with two different terms and conditions. Their check-in time is 5 pm in the afternoon, which to begin with is bad, but their contract states that if called 24 hours in advance they may accommodate Early Check in and Late Check out. One set of the terms says prepaid early check in, but not chargeable if someone is not available. The other one says there maybe a fee.
When I called to try to request an early check in, I was put in hold for 25 minutes. This happened five times, until finally a manager who wouldn't even let me speak, told me that it would cost me half day's more. When I told the manager that was not specified in the contract, she asked me my name and put me in hold for another 25 minutes and then the line went dead again. I called again and this time, a man told me the manager didn't want to speak with me because I was rude. I guess the phone line hadn't gone dead accidentally, but the rude manager had hanged up the line on me. Thank goodness, there was witness next to me that can testify that I was not rude at any time, and can also testify the 1.5 hours I spent trying to speak with someone.