Suddenlink/Optimum review: They need to remove charges that were not mine so that I can know the true amount of my bill and restart my service.

I started service in April due to my location. I paid the bill for April and when May's bill was made available, it was incorrect. I contacted Suddenlink and tried to get it resolved. Of course, no one called me back in the 2-week waiting period. I called in through the sales line and was advised that unless I assume all charges to not pay on the bill. I hung up and immediately called back because this didn't seem right. I was advised once again to not make payment until the issue was resolved. I was advised that a supervisor would return my call in 48 hours. I never received that call, so after the weekend, I called in again. I was advised yet again to not make payment and that my services would not be disconnected while they resolved the issue. I called again in July when the bill did not come to me. I was advised that I was a liar. That I was never told to not pay until they fixed the issue. I have contacted several times after they disconnected my service trying to find out what the problem was. They told me when I called in August that I was disconnected due to non-payment and to send the equipment back because there was now a charge of $205.00 on my account. When I told them the agent ID and the ticket numbers of everyone, I spoke to who told me not to pay, they said they didn't have access to look them up; that I should've just paid the full amount. I contacted Optium today to try to resolve the issue again and was told that unless I paid the full amount, they could not look into the issue that started in May. I advised that unless they figured out what the issue was, I would not be paying.