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I recently "booked" a Jamaican vacation with STS. My husband and I were all excited about it -- it was supposed to be our honeymoon -- we began telling friends, requesting time off at work, etc. However, "the charge never went through, " even though I received a confirmation number and an electronic receipt. When it never appeared on my credit card bill, I decided to give STS a call. They, however, were unreachable, and couldn't bother to call me back. When I finally got through, they tried to blame the problem on me and offered to re-book the vacation at THREE TIMES THE ORIGINAL PRICE. After much protesting, they finally admitted that they had made a pricing error and should have called me as soon as it was discovered. Amazingly, however, they still didn't offer me any compensation (i.e., 10% off, $100 credit -- basic business courtesy) for my trouble.
The complaint has been investigated and resolved to the customer’s satisfaction.
STS is not a travel agency that I would recommend to anyone! They have no common courteous and nor did they offer any refunds towards my horrific traveling experience out of the country to Jamaica.
On the 8th and the 11th of march 2012 I had to pay cab fees to and from the airport because the itinerary that was given to me did not have the travel times for the bus after arriving to Jamaica; which cost me $120.00 instead of the $50.00 dollars per person that I had already paid sts vacations. Prior to me leaving for Jamaica I arrived at O’Hare airport waited in a line over an hour just to find out that I was on the incorrect flight. My Itinerary said I was supposed to fly out of United Airlines, but I was supposed to fly out of US Airways instead. STS Vacations did not inform me of this change and because I complained and made a big stink at the airport they were able to stop the plane from taking off without us. Reservation Number is 020212WM16536. When I asked Monique Walker to assist in rectifying a simple problem she refused to do that so now I am requesting a 35% refund for my troubles and aggravation at the least during this entire ordeal. I was also told that the location that I was at in Lucea, Jamaica was only 10 minutes outside of Montego Bay because Montego Bay is where I wanted to stay or at least be close to, but Lucea was actually 1 hour from the Jamaica airport; not only was I given incorrect information, but I was also lied to by this company. I made my payment via my debit card which is a Visa. I found myself stranded on a resort not being able to enjoy the island because I was too far out and could not afford to drive back to Montego Bay to enjoy what the island had to offer. I was tricked to make a buck and I DO NOT APPRECIATE the situation that STS Vacations left me in. Lori (another Representative) new that this was my first time traveling and she should have seen me all the way through on this ordeal and she did not; she just wanted to make a buck too at the cost of my happiness and expense during this vacation.
I ended up spending unnecessary money under the table to hold a flight that was in the process of taking off at the airport and in Jamaica to get to and from the hotel in order to correct the issue and I want my money back. They gave us a option to take the next flight out to Jamaica at the price of 1290 per person or on the sly if I could pay him $500.00 to see if he could hold the flight a few minutes from undocking. I should be compensated for the inconvenience and reimbursed for my unnecessary extra expenses. Please beware of this company if you have to use a 3rd party in order to make reservations somewhere. If you can avoid using a 3rd party PLEASE DO, just make you own reservations both flight and hotel and you will probably come out cheaper.
Above are the pictures regarding this BOGUS ###, INCONSIDERATE, NON COMPUSATING, with RUDE EMPLOYEES Company! The President of this company is Jeff Jacobson
I have a similar issue. If you look at the attachments you can see my issue.
Exact, same problem. DO NOT USE THIS COMPANY, IT IS A SCAM! They threw out a low price, then tried to change the reservation to a cheaper company for $500 more. We are now having to contest the charges to our credit card, because they would not remove them. When asked to cancel the charges, they acted like it was a big deal and said they would "have to send it to accounting up stairs".
Agreed. Very fly by night company. Set up vacation online, came to $3600. Doubted the price was accurate, so called them. What do you know, it suddenly costs $4600. My guess is they just throw out a low number online to get deposits, then once they know you're serious and have some of your money, up goes the price!