Stellar Phoenix Photo Recoverydidn't recover pictures

This review was posted by
a verified customer
Verified customer

I downloaded their software online to recover pitctues that were deleted from my camera. I spent hours trying to recover the pictures. I called customer service so many times for help. There is a huge language barrier. They do speak English but not well. They just wanted t o send me instructions to my e-mail. They were not user friendly at all. They even hung up on me several times when I called. I began asking for my money back via phone and e-mail. They won't give me my money back. Apparently they have a clause that they don't have to give your money back unless they are unable to provide no assistance at all or if there is a glitch in their software. Very convenient for them, this must happen a lot. Bottom line, my pictues were not recovered in a form that I can use. I have them in thumbnails which can't be printed because they are blurry so I can't put them in a photo album or frame them. They are even too small to upload to facebook. They ripped me off.


  • Bu
    Buckeyelarry Apr 23, 2012

    I also purchased this product and it did not work for me. And when I contacted them about it and asked for a refund they refused. Also, the original price was supposed to be marked down from $49.95 to $39.95 but then I was charged an additional $10.00 by SafeCart for a processing fee. This is just a big rip off company and I would not recommend it to anyone!

    0 Votes
  • Pi
    Pierre val Jun 24, 2011

    I can only agree with the previous comment. This software sucks big time! I also only recovered TIFF thumbnails which are absolutely useless. This is an absolute rip off! Don't trust all the bull...t on their website!

    0 Votes

Post your comment

    By clicking Submit you are agreeing to the Complaints Board’s Terms and Conditions


    Unhappy consumers gather online at and have already logged thousands of complaints.
    If you see dozens of complaints about a certain company on ComplaintsBoard, walk away.
    One of the largest consumer sites online. Posting here your concerns means good exposure for your issues.
    A consumer site aimed at exposing unethical companies and business practices.
    ComplaintsBoard is a good source for product and company gripes from especially dissatisfied people.
    You'll definitely get some directions on how customer service can best solve your problem.
    Do a little research on the seller. Visit consumer complaint websites like ComplaintsBoard.