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Stellar Hitch

Stellar Hitch review: Matchmaking service made false claims and promises about their services and abilities. 1

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6:13 pm EDT
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Stellar Hitch is, without a doubt, the worst experience with a business I've ever had.  The husband-wife team claim to be exclusive matchmakers and charge $5000 per client.  They present a seemingly legitimate front with a convincing website,  www.stellarhitch.com., and at the initial meeting, you are presented a pitch in sweet and subtle way knowing that the client is willing to be vulnerable, open and trusting with something very important.  But that's where all the feigned "goodness" ends.  I realized pretty quickly that Stellar Hitch is a scam.  Their claims of having a deep and varied data base of quality matches is totally false. Their claim of carefully vetting and interviewing everyone who takes part in Stellar Hitch's service is totally false.  Their claim of providing substantive consulting is totally false.  And finally, their claim of having an approach that's "personal, intimate, elegant and safe" is totally false.   My unfortunate experience began in August in Los Angeles. From the start, Cristina promised that she had so many viable candidates to match me up with. In fact, in our second meeting she showed me a post-it note with several names of potential dates on the front and back.  With a huge cheshire grin, she said "I wanted to show you this because I know it will make you happy."  Little did I know that list would fall very short of anything promised.   It didn't take long for me to realize Stellar Hitch was nothing but a scam. The two dates I was set up with did not match up to anything I had told them I was looking for.  In fact, the first date was such a rude, inconsiderate and arrogant man that it left me stunned.  At that point I questioned two things about the service...was Cristina listening to me at all during our meetings and if so, was this horrible date a result of either her inability to apply that information properly OR was it because she just didn't have any viable candidates in her shallow pool and he was the best she could come up with?  The other question...was her judgement defective?  After the bad date, she referred to this very rude guy at least twice as a "great guy".  Left me really wondering.   Second date proved Stellar Hitch can't deliver because they don't have a true data base of people.  This guy admitted to me that he had been "scouted" at an event over 2 years ago and asked to be part of the Stellar Hitch pool so he wasn't a paying client.  He said he met Cristina only once and the last time he had heard from her was over 7 months ago. Even he admitted that the two dates he had been set up prior were "disasters". Her knowledge of him and his background was very inaccurate so it was clear after meeting him that she didn't know him well at all. What made matters worse with Stellar Hitch is that when I began to bring up these questionable issues regarding their practices, Cristina defended every aspect, never taking any responsibility.  In fact, she tried to turn everything on me, the client, in an attempt at making me feel that I was to blame, which is quite laughable because it goes completely against their approach, which is allegedly one of "understanding and care."   This is my conclusion...this team of Cristina and Andrea Morara is a disgrace.  They should really be ashamed of themselves that they're making these false promises to individuals who are putting their trust in them. I've found other complaints that are VERY similar on other business websites so it's shocking to me that Stellar Hitch continues to conduct business in this manner.  In fact, they've responded to some of those complaints in the same manner I spoke of in the previous paragraph...defending their actions and placing full blame on the client.   I have asked for a refund, as other unhappy clients have, with the same result.  Nothing.  But now it's less about the money and more about justice. I'm on a mission to make sure Stellar Hitch's cover is blown so that others can be spared their time, money and hopes.  Businesses like this need can't continue preying on people and need to be stopped.

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Stellar Hitch
, US
Oct 29, 2015 2:59 pm EDT
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Stellar Hitch has been in the matchmaking business for over six years and we take great pride in our solid reputation for leading with integrity, personal care and compassion.
We are always ready to provide prospective clients with past (and current) client references, which is precisely how and why this client chose our services. (Six years in business with only two negative reviews is worth mentioning).

A serious matchmaking company’s database is their gold. It is important to note that a client is always free to accept or decline any introduction that we suggest. Here, the client was given full disclosure of each introduction, and chose to move forward with both.

Sadly, this client’s reaction is a teaching moment for us in the sensitive work we do. We understand that working with a matchmaker can bring up people’s insecurities and vulnerabilities and it’s often upsetting just to confront these feelings. We’ve often found that people place their uncomfortable feelings and blame on others and sometimes it’s taken out on us. For this reason, I personally approached this client with compassion, integrity and respect in regards to her complaints and have always and will always take responsibility for our choices and actions.

It is untrue that we refused a refund. We were in the process of negotiating a fair and honest refund as an act of good faith but she chose a different route. We are truly sorry that our former client feels upset and misunderstood but the fact that she has chosen to use scathing remarks, deeply untruthful comments and possibly actionable language is unacceptable.

It is upsetting beyond belief that this client feels the need to go on ‘a mission’ when we were in the process of dealing with her issues in a fair and responsible way. We had hoped to end our relationship with this client on a neutral tone but it seems that we are put in a position of defending ourselves despite our best efforts. Nonetheless, we sincerely wish her the best.
Cristina Morara / CEO Stellar Hitch