Stair Warehouse review: Bait and Switch 6

Hey Cindy:

This is Shawn Capell, one of the owners at Stair Warehouse and I wanted to apologize for any inconvenience we may have caused you. As a courtesy, we have Fully Refunded your order and hope to earn back your business in the future. Please Feel Free to call me anytime if you have any questions or additional concerns.

Horrible customer service. Agree with above, they never know whats in stock either. Give you ### answers when you call I will never order from them. Order that was supposed to take 5 days took over a month and screwed up our build plans

Buy from a different company. These guys don't stock anything. They are just a few people sitting in an office, shuffling paperwork to another company that actually DOES stock. This is why they don't care about their customers, because they have no inventory to worry about. No overhead. Once they have your money, if their dealer ships it wrong, you have to pay for shipping back and/or pay restocking fees on errors you didn't even commit.

They also are known for "bait and switch" because they don't have access to their dealers inventory and they don't know until a day later if something is out of stock. Sometimes they just ship the order anyway and notify you of the back order later, which could be weeks.

I love stair warehouse they have done everything they can to help me with my build. I have told my relatives that about them and my sister just bought from them I love this company I think that they are the best out there.

---Mary