Spaguts.com review: Beware

Beware buyers ! Spaguts.com is most certainly the worst company to purchase Spa/Hot tub and pool parts for.

Their customer service is the absolute worst that I have ever had the displeasure of dealing with. From what I can tell it consists of 1 employee.When calling in to report a problem expect to hold more than 20 minutes on dead air. If you ever reach a live person you will definatly not be treated courteously. The employees working there are rude and centered on one thing, making sure the company get's and keeps your money.

If you have a problem with one of their products, beware, it will stop working guarenteed. No if's and's or but's, it will die before the warrently period. I purchased 2 blowers and they both died, the first one in only 10 months and the second one that I purchased less then 2 weeks ago is dead out of the box. If you are looking for an RMA (Return Merchandise Authorization) number, forget it as they will deny all claims.

The only way to obtain an RMA number is to use their on-line email form and guess what ? It does not work. Here is what happens. You send them an email via their form and it informs you they will reply back within 72 hours and they never do. Their claim is that they never received it and there is no way to prove that you ever sent a request for one. I submittted 3 requests for an RMA and I finally had to call them and complain and of course since the unit died 3 weeks before the warrenty expired and it took me a whole MONTH to talk to a live person, the warrenty expired and they denied the claim.

I attempted to talk to their "General Manager" Damien and he never, NEVER retured my calls. After 5 attempts calling in and asking to speak with the RMA Manager I finally was connected to Damien. Of course he too was rude and would not listen to my case. I asked to speak to his manager and he claimed and I quote "I am as high as your going to get. The owner of the company is the next level and ho does not speak to customers".

Read closely, STAY AWAY FROM SPAGUTS.COM ! This is a seriously small company, the emplyees are rude, their products are sub-par and you cannot even escalate to the owner of the company Mike Whitney. They will flat out tell you that he will not EVER speak to you about a problem.