Sonic Drive-In review: food/service

On went to the above Sonic last night 11/5/19 around 7 pm. I did not receive a receipt so not sure of exact time. When i pulled into the drive thru there was and old order still on the screen. I waited about a minute and there was no response to take my order from inside the restaurant. So as I was backing up the girl saw me and told me to just pull up t the window to order, because they were having problems with the drive thru. So up I went and first she asked me to finish my order, the one that was one the screen, but I told her that was not from me. So after she had to get rid of that order she finally takes my order. I ordered a #2 Medium size, everything on the burger except mustard and add extra pickles, with tots, and a diet dr pepper. So I get my pop, its about an inch from the top. So the girl was very nice about filling up my cup. This was not the issue. The issue was with my order. It is placed then she has to go out and take the next cars order. So I'm still waiting for my order and the car behind me gets their food and drinks and leaves. Finally she gives a bag and I'm thinking it didn't feel like it had a burger in it so I pull off to a parking spot to check. Well it's because there was a patty melt or some other sandwich on square bread. So now I am very upset, i get out of my car and go up to the building and had to knock on the window to get someones attention, I was not waiting in line again! They called the manager over and I said this is not a burger, she looked at me like I was crazy! So she took the sandwich and my tots, before I could tell her how to make the burger. So again I knocked on the window and got someones attention and they passed the info to her. Now I really cold and it took about 10 minutes for them to get me my correct meal. Meanwhile people are getting their food in the drive thru, as I wait for mine. Very dissatisfied! especially with the manager. So finally I get my new food, I could tell there was now a burger in my bag. My bad for not checking! I get home open my burger...UUGH! the burger has only meat, cheese, a tiny piece of tomato, & ketchup...NO PICKLES at all. How hard is it? And just another note, while I was standing outside the window one of her crew members was taking what looked like paper wads and shooting baskets towards the back of the store. There were like six people there but only like four were working. The manager didn't seem like she had any control or that she even cared!
I love sonic food and think I should be reimbursed and given a free meal!
My email address is va.[protected]@att.net