The complaint has been investigated and
resolved to the customer's satisfactionResolved Snap-On Tools — Credit Department
resolved to the customer's satisfaction
As every professional mechanic knows, Snap-On makes the best tools on the market. It is sad that their company policy and dealers do not have the same quality as their tools. I purchased a large ticket item (Welder) from my local dealer, within months this dealer was gone, I was notified by Snap-On of this and arrangments were made to pay Snap-On directly, a new dealer came in and it is easier to pay on the truck than by mail. I paid the last $550.00 in May 2010 and in January of 2011 I received an invoice from Snap-on that my account was past Due. I had retired and found out that the dealer had also quit. I am being harrassed by Snap-On credit demanding that I pay what they say. The Ex dealer will not offer any help to me or Snap-On credit and all of my receipts are buried in storage. I have found out that numerous people in my area are having this same problem. I am going to let the attorneys fight over this one.