The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
smokeassistnever recieved/charged

I was charged for extra coupons and savings 2x in the amount of 14.95 and also 2x 1.95. I called the ph# and cancelled them. Approximately 1 mo. later I was charged an additional 19.95 and called again. All Charges were rescinded and put back in my account. I now have an overdraft of 214.95 and they say shipment is on the way. I was told that I could cancel and I have tried by phone. Now, I am filing a complaint. I was solicited by phone and told that I would received it within 7-10 days. The order was placed in September and is due to deliver sometime by UPS. I was told that I would have 30 days to cancel and I am now just getting it. I am overdrawn in my account and on a limited income. This seems like a scam and is causing me stress as I have heart disease, 3 stints, micro-vascular disease and chronic fatigue syndrome. I have at least 5-10 angina attacks daily. If I end up having a heart attack, I will be suing smoke assist for undue stress and false telemarketing scams.

Responses

  • Mr
    mrsadamwspencer Jan 02, 2012
    This comment was posted by
    a verified customer
    Verified customer

    This is a total scam. I was told I would get an e-cigarette for 9.95, just shipping and handling. I am now out 109.99 and another 8.00 dollars and they cant tell me why and I never even recieved the product.. You can call them, and they are rude, hateful, and then just hang up on you. I am on disability and explained this to them and even asked them were they scamming me and they assured me they were legitament. I now am broke, they wont refund me my money and wont even answer my calls. Sincerely, Susan Elliott

    0 Votes
  • De
    deborah barrett Apr 19, 2011

    To whom it may concern i bought your product thinking it would work but it want even light up now it only light for a little while i need my money back i bought a product that just simple want work please believe me i wanted it to work i want to quit smoking please give my money back THANK YOU DEBORAH BARRETT

    0 Votes
  • Sa
    sandra connell Feb 22, 2011
    This comment was posted by
    a verified customer
    Verified customer

    went to charge cig and charger cracked and could not get cig out.
    how do i get a new one and a spare cig? what would the carges be?

    0 Votes

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