The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Smartravel - Smart Travel - TravelwiseDeceptive Sales

T

This company offers "free" cruise or vacation getaway packages to have you come in and listen to their presentation. Once you get there they have you sign a form agreeing to pay for the taxes on the trip (around $150). I dont mind paying the taxes but when you go to try and book your "free" trip, you will find that its basically impossible to book because no weeks are available unless you are willing to pay an upgrade fee of a few hundred dollars. The "free" trip becomes more expensive than just booking a cruise directly. We were very flexible in our travel dates and yet were told they could not accomodate any of the dates we wanted without the upgrade. What a ripoff.

I did a little digging on this company and found besides their office in Cincinnati, they had an office in Columbus which closed in response to complaints / investigation of their business practices. My sister in Cleveland was invited in to a company called TravelWise and when she went in, the sign out front said SmarTravel. She asked if she was in the right place and was told they had changed their name - even though all the pictures insides had TravelWise on them. VERY very shady...

The product they sell is a complete SCAM. The salesman and manager both said over and over that we could travel anywhere for $99. The true cost of a trip was over $1, 400 when all the undisclosed costs such as peak season and an actual bedroom (ie non efficiency) are added in. You also have to pay an yearly charge to be part of the plan. I knew it was a scam when they told me there were 2, 500 resorts but only had pictures or even the names of maybe 50. Once I got home I looked up their website and almost all of the places were dumps. When you see what you get for $1, 400 you will be VERY disappointed.

I have never seen a bigger SCAM business. The owners name "David Weiss" was given to us in our presentation to contact if we had any issues. I am so tempted to call and complain but if he owns these businesses he must be behind the thievery. AVOID AT ALL COSTS

Responses

  • Da
    Dandle Jul 10, 2013

    THE CRUISE IS NOT FREE...booking surcharge $99, port fees $159, "ship not included" fee $100 what the hell is that, plus of course the taxes $79.59 for a grand total of...sittin down. $428.59 per person for the cruise. Doesn't take a rocket scientist people...HELLO! And if you add it up for two...$857.18 FREE!

    1 Votes
  • Fa
    faylortiallo Nov 14, 2012

    I work for them and they're not a scam. My parents actually filled out an entry form and came to claim the cruise and airfare in the office and had to sit through the presentation. The received it and went on it 3 months later.

    2 Votes

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