Signature Properties review: Property management

I recently ended my relationship Signature Properties, of Richmond, Virginia (https://signaturemanagementllc.com/), as I was extremely unhappy with their service. The contract is based in Virginia. The management agreement states I can terminate the agreement early, with at worst a penalty fee. The property management has acknowledged this termination, but has refused to release the tenant’s rent deposit, and refuses to provide documentation from contractors for work performed on my property until I sign a document releasing them from any and all liability for anything that happened during the time of the agreement. Since they are no longer the manager of record, they have no legal right to withhold the release of the tenant’s deposit and are required by law to provide documentation for the charges I’ve incurred, regardless. I've gone back and forth multiple times with the Vice President of Operations, Stella Stanley. Her only response is they won't release the deposit or provide contractor receipts until I sign a release of liability. I have all my grievances and communications documented. They know full well that they have no legal right to withhold these, as they are no longer the manager of record. It is my opinion that their behavior appears to be extortion.

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