The complaint has been investigated and
resolved to the customer's satisfactionResolved Shockwave.com — replys, no phone number
resolved to the customer's satisfaction
It is about Shockwave.com games, first I have used the Contact from the site with no reply's, I did this about three times, because I could not get the game to download. I went to my Account to see the information, I do not remember clicking ( it might have already had the yearly chosen? and since I did not change it, that is what went through, yes my fault then) and I again Contacted them with no reply.
I have tried to find their phone number ( a couple of years ago they had a phone that you could call) this was on the day the yearly membership was taken out. I have emailed them, by using the emails they have sent me and clicking reply, they told me that they do not have my information, and they do not even have my name, but when I looked at the emails I sent them, it has my full name at the top, the email service automatically adds, I have also kept asking for their phone number, but they will not answer me with it. I do in a way find that odd, if they wanted to stop giving their phone from site, then their email should say that instead of ignoring the a valid question.