The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Shanghai Yu Zhi Li Trading Co Ltd.Customer complaint.

Customer complaint.
On 22. February 2011 I ordered 2 items on www.karenmillens.com - described as "an official karen millen outlet store". I ordered 1 original Karen Millen bag and 1 original Karen Millen watch for a total amount of USD 280, 00. What I received was instead 1 “Gucci” bag, which seems to be a fake copy. I have emailed them on [protected]@karenmillen.com but haven´t got any answer. Anyone in here has as an idea about ehat I can do to get my money back ???

Responses

  • Ja
    janine2608 Dec 12, 2011
    This comment was posted by
    a verified customer
    Verified customer

    Hi,

    I ordered an item from www.akarenmillen.com and paid using www.realypay.com. Have not recieved item or any communication!!!

    DO NOT ORDER FROM THIS SITE!!!

    www.akarenmillen.com

    Thanks

    0 Votes
  • Gr
    grmoro May 17, 2011

    Hello. Always pay by Credit Card. If the seller/shipper sends you nothing, the wrong item(s), or (a) defective item(s), your credit card can perform a Chargeback and push them to do it, as the seller is fradulent. If the seller shipped you a fake product, this can also be pushed back and reported to the IFCC (Internet Fraud Commplaint Center) and your credit card company will reimburse you. Most Chinese companies and people are very honest and hard working, but there are some that are very dishonest. The only problem to ship back items to China is the cost. Always ship it back the cheapest method that is INSURED. If it gets lost your local postal office will process an insurance claim and you will not be stuck with no product, and not money! Live, learn, and share the knowledge folks, becasue there are crooks everywhere these days, and with the wide-spread use of the internet and ecommerce, they might as well be living beside you, eventhough they're living in another country. An ounce of prevention goes a long way.

    0 Votes
  • Yi
    yinianji09 May 02, 2011
    This comment was posted by
    a verified customer
    Verified customer

    has your problem been solved? did he credit your money back to your account?

    0 Votes
  • Ap
    Apostolos Mar 28, 2011

    I ordered some watches replica from their site www.watchpond.com. The site was blocked after one week by Chanel. The products I received were completely irrelevant from those ordered. I am in the process of returning them back.

    0 Votes
  • Rj
    RJ's Feb 14, 2010

    Very simple, pay for tv, don't get it. Liukltd

    0 Votes

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