The complaint has been investigated and
resolved to the customer's satisfactionResolved sewing machine — Repair of sewing machine head
resolved to the customer's satisfaction
I purchased my sewing machine some twentythree years ago, it has been a great machine until lately. Whenever I turn the dial to change the settings for say a button hole, it will not move or change from sewing a straight stich. The actual needle will not more from side to side, one of the main reasons I purchase this machine was the dependability of Sears products and the twentyfive year warranty on the machine.
I took it to a drop off repair center located in West Ashley, S.C., only to be adviced that I would have to leave thirty dollars and give the okay for them to do work on it for up to eighty dollars. I may be a woman, born in W.V., but I am no idiot, the warranty should cover this machine. Now when sears decide to farm out all of the repair work to outside vendors, as morally wrong as it is thats your choice not mine. If there is a charge for doing diagnostics work on my sewing machine that should be paid by Sears, and if it is covered under the warranty then it should be repaired for free.
If the work needed to be to be done is not under the warranty, I should recieve a written estimate then I can decide wether or not to get it repaired or buy a new kenmore.
When other companies bid to take over your warranty work, they should honor the way Sears does business, honestly, putting the customer first, our family if fourth generation Sears customers for this reason. Please contact me with how to proceed with this matter, I use my machine fairly often and I need help to resolve this.
My husband has been out of work since 11-14-08, I was injured in two different auto accidents and have been unemployed since 2004. I use my machine to feed my family of four, right now we do not have much to eat or money to buy it, please help.
Jeanne B. Baum
120 South Cranford Road
Goose Creek, S.C., 29445
Can not attch photos for I can not afford a camerta.