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My doctor ordered an insulin pump and continuous glucose monitor, okayed by my insurance. Turned down by Edgepark. It has been 4 weeks and I still do not have the equipment or the training to use it. My doctor wanted to see me early June after wearing it for a month. This is not going to happen.
I have called everyone I could think of, insurance, edgepark, minimed and the local medical associates. If this is medicare - it stinks. I don't know what else to do.
Company Business Name: secure horizons
Country of complaint: United States
Address: California
The complaint has been investigated and resolved to the customer’s satisfaction.
Edgepark is also our middle man between my private insurance carrier via Meritain and Medtronic. They miss up every order and do not know a thing about type 1 diabetes. They pass the buck to Meritain as the problem and have gone so far as to lie(customer service rep at Edgepark) about whether a pump supply is still good when left on my front porch for 4 hours in 100+ degree heat and lied about a product recall as a reason for sending the right product. Every order is 2 wks to a month late and has missing or incorrect products in it. I believe Edgepark or possibly in conjuction with Meritain are working a system to where they pay out less money for supplies by only doling out supplies 3 out of 4 orders a year.
I had nothing but problems with Edgepark. My insurance Kaiser swithed to them from MiniMed. Minimed was less on all products. I know have authorization to use Minimed again. Check your prices you are paying with vendors.
I ordered a glucose monitor from Edgepark and also diabetes test trips, and so far everything went great. I had a small problem with the strip being delayed in Ohio but once I called and reminded them, I got them in 2 days delivered to my door! I keep on reading the reviews and I am a little hesitant but I think I will still go on with them because I find it effortless ordering through them. I feel bad for the people who had a problem with them...I also have state insurance...I don't know if maybe this makes a difference? It shouldn't...