On Sept. 9, 2022, the Sears serviceman was repairing my washing machine and told me that when I renewed my contract that a monthly payment of $49.99 was now an option, instead of the full amount of $599.99. I contacted the company on the phone number listed on my contract and explained to the lady that when I would like to pay the monthly amount of $49.99 the first of October (my current contact ended on September 30, 2022. She said I could do that, but I need to pay $40 to cover the gap between contracts. I did that. On Sept. 3, 2022, there was a withdrawal of $599.99 on my bank statement to Sears Warranty. I called them to request a credit for the $599.99, as I had already set my payments for $49.99 a month for a year's contract. The representative said that I would have a credit on my bank account within 7 to 10 days. I called the company again on October 13, and request for the payment to be takin out on the 16th of each month. He said that I would receive a credit of $649.98 Because I had already paid for one month. On Nov. 11, 2022, "Josh" called me to let me know that I would receive a credit of $450.00 to my account in 7 to 10 days, again. None of these conversations I have had made any sense, and all I got was a run-around with numerous different people, whom I had a very difficult understand any of them because of their heavy accents. I continued to call to try to get my credit. I called on Nov7th, spoke with "Sophia" in Mexico. I was put on hold five different times, totaling 45 minutes. Now I was told I would receive $449.91 in 7 to 10 working days. I ask her if she could tell me if $49.99 would be taken out of my account on the 16th as previously agreed. She put me on hold two more times. She said payments would set up for Nov. 16., Dec., and so on. Every time I have request to speak with the billing department in Florida, and each one has told me they can't transfer me to that department. On Oct. 27, I spoke with "Steven" who assured me the credit was on the way. On Oct. 31, I was promised the same. On Nov. 1, I spoke with "Monica" who told me her supervisor PROMISED that $619.88 would me credited to my account in 7 to 10 working days. On Nov. 2 the strange amount of $170.01 was credited to my account. On Nov. 7, I spoke with "Jose" in Porta Rico to call the number in Florida, I was transferred to "Gus" whom I could not understand because of rapid speaking and a heavy accent. On Nov. 7 I called Florida, supposedly, at the same number I always used. Again, I was told my request would happen in 7 to 10 working days, $429.00 would be credited to my account. When I asked him what number he was calling from, the line became noisy, and I then was disconnected. I have sense talked to "Louida" in Columbia on Nov. 16, "Chris" in Lubbock on Nov. 16, "Benjamin" in Florida (who was impossible to understands), "Amanda" in Florida told me that a supervisor would be calling me and that I was going to receive the rest of my money on Nov. 22 which would be 7 to 10 days after the Nov. 7th phone call! My final call was Nov.23 to "Fernando" in Florida and he said to check my account in 3 to 5 days and because the money is in process. Each one of my calls has taken anywhere from 20 minutes to 45 minutes because of all the transfers and line holds. This has been the most stressful, confusing and dysfunctional company I have ever been in contact with and is certainly not the Sears Company of the past. I will appreciate your help with my dispute. I really don't know who is in charge of Sears Home Warranty/Homesure of America, Inc., but I would like to find out.
Desired outcome: I would like to have my full refund as promised, an apology from someone from the headquarters of this company, and a statement of my account.