Scarlet LG-LCD TV is 42LG60FRTotally off

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a verified customer
Verified customer

On Wed, 25 May 2011 12:11:34 +0530 "nageswar rao pala"[protected] wrote
After Sales Service (Customer Service Department)
Customer Service Department,
LG Electronics India Pvt. Ltd.,
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (U.P.)

Dear Customer Service Department:
Please open the attachment.
My life has become worse for purchasing your LG's TV, whose details are already mentioned.Kindly feel it.

By now I would have more than Rs.1, 00, 000/- in my pocket or shelf, had I not purchased your LG's TV.I lost so much money.I am being troubled.
This complaint was given on 13April2011, but so far, could not be solved.How many days please?
Many people are suffering for purchasing LG's products.Your TVs are being shut down as scrap without even being complained to you, because of no use, and instead of suffering for seeking customer service.
If my issue could not be solved, I am afraid this issue could becomeglobalization, at the soonest possible.

Yesterday I was asked to send my large TV totheiroffice, without any authorization letter from the office of the service center.The boy of the transportation had shown a job sheet on which no body signed.Not even the vehicle's registration number and their driver's identity.How can I trust and send my TV through somebody? Is it a system?

The engineer/technician, Mr.Rama Raju has had agreed to send an authorization letter through the, after consulting his superior, but not sent it as committed.Only Customer Service knows how to dotransportation of an electronic product, because that was produced by you/LG. LG shall have to responsibility to do transportation, because customer might make a mistake ; otherwise customer service might induce any fault on the innocent customer.
Mr.Rama Raju, himself packed the TV into the carton.He did right service during his job with the TV, whatever he was supposed to do during his stay with the TV for repairing activities.
He was extremely good and polite to a customer.He tried his best to perform his job within his limits, as I believe.

Our security personnel do not allow such things without authorizations.Why should I be troubled for 42 days?

How can I know, what all activities do with my beloved TV in the office of the service center? They might change well-working parts of the TV to charge extra fetching money, without integrity.
There must be ethical practices to follow to make me and all other people to trust LG.
The authorization letter must contain all the necessary andrelevantdetailswith necessary commitments to deliver it to my house. The date of delivery, of the TV in good and required conditions of working well, back to me, must be specified.Then only, the TV can move from my house.

My episode is very typical and could help LG in future.
Already 42 days are passed without life to my LG's TV.I am still suffering because of these unprofessional and attitude, neglecting a valuable customer from LG.
Please send your action plan to repair and make my TV working magnificently.
Please try to understand my agony.
Please inform me when can this complaint be closed, so that I could be happy.
I am trying to make this issueglobalized.

Please forward this Email to your originating manufacturer, might be Korea, and to their Managing Director, with a copy to me, today itself.
Otherwise I shall have to look for needful actions as per the systems.
Kindly reply to me (this poor customer) for I purchased so costly TV daringly and with trust.

High regards,
Nageswar R. P.
+[protected] and +91(0)[protected]

Note: Forwarded message attached

-- Original Message --

From: "nageswar rao pala"[protected] on Thu, 28 Apr 2011 22:10:28 +0530
To: "[protected]"[protected], "[protected]"[protected], "[protected]"[protected]
Subject: CUSTOMER SERVICE COMPLAINT No.:RNA110413042065, Dated :13April2011 for my LCD TV : HORRIBLE SERVICE

After Sales Service(Customer Service Department)

Customer Service Department,
LG Electronics India Pvt. Ltd.,
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (U.P.)

Dear Department:

I have had lodged a complaint through help line contact no.[protected] and I was the complaint no.:RNA110413042065 on 13Apr.2011.I was told the complaint would be attended by the next day.

But it is really disgraceful in the way the events happened, neglecting your valuable customer.

I provide the details of the TV as follows:

The model No.of my Scarlet LG-LCD TV is 42LG60FR. The is 804LPMP000099 and purchased in Visakhapatnam on 13Aug, 2008 for more than Rs.82, 000/-.We bought a voltagestabilizeralso and connected to that.

We found the same TV stopped working on Dt.13Apr.2011. Immediately I have had lodged a complaint, whose details are provided above.

I have several times requested and after continuous follow-up with the helpline and the local Visakhapatnam service centre, by calling[protected], some technician by name called, Mr.Julius Chennamani came to my house on Dt.18Apr2011.

He opened the TV and told us a costly part shall have to be replaced.The part as he informed is Power PCB (SMPS) having the part no. P/N 2300KEG027A-F. PCB is EAY41971801. The whole part is MGJ429886. This part shall have to come from LG (Noida).

I have agreed to place an order on 19Apr2011 itself.He told me the above required part has been ordered. It would reach Visakhapatnam by 4 days.

The cost of the part would be Rs.5, 069/- and service charges are Rs.662/-.Are they true?

After again contacting him he told me, it would come to Visakhapatnam on 26thApr2011, and he would repair it on the next day. He informed me he would inform me on 26Apr2011.

So far nothing has happened as he told me nor no information from me.

I contacted his (Mr.Julius) cell ph. no. [protected] but he was reluctant to receive my call.

I have contacted the Manager, Mr.Swamy on his [protected].But he did not receive my calls at all to day, Dt.28Apr2011.

We stopped enjoying the TV of yours.I is very inferior to other brands.

If my complaint is not attended on tomorrow, Dt 29Apr2011, I would have to consider a necessary action please.

Please inform this type of disgraceful service complaint to your LG Head Office in Korea with a copy to me immediately.

Please forward this Email to your principalorganization.

By informing them the quality of the product could be improved.The is beneficial to LG.


I am your your deprived and disgusted customer.

Please send me the email id and the address of the concerned department of the organization M/S LG in Korea.

Expecting immediate response from yourselves,

With High Regards,

Nageswara Rao P.

Tel.Ph.No. [protected] and [protected]

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After Sales Service (Customer Service Department)
Customer Service Department,
LG Electronics India Pvt. Ltd.,
Plot No 51, Surajpur Kasna Road,
Greater Noida - 201306 (U.P.)

Dear Customer Service Department:
Please reply immediately
Highest Regards,
Nageswar R.P.
---------- Forwarded message ----------
From: nageswar rao pala <[protected]>
- Show quoted text -
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  • Na
    Nageswar R.P. Oct 01, 2012

    I agree about the poor quality of the LG products.
    I heard from a huge number of people of all cross sections about the poor quality of their products.
    I advise LG to compensate whatever they charged and taxed to their customers/users in their life time.
    They must learn about CUSTOMER SATISFACTION.
    If LG responds to in favour of their trusted customers without any delay, they can survive honestly.
    I hope LG would keep reading the grievances from their trusted customers.
    What more can I say?

    0 Votes
  • Rk
    rkmoona Oct 01, 2012
    This comment was posted by
    a verified customer
    Verified customer

    i am stationed in Indonesia jakarta .I also bought lg lcd 42inch tv .First time when the tv picture stopped totally, i called custommer service in jkt after lot of haggling they asked me to pay rp1.5 million before haggling were asking for 7.5 million .i finally agreed to pay 1.5 million rp n they repaired .surprisingly within 3 mths time the repaired tv in which they changed the mother board again got spoilt n now again they are asking rp 1.5 million.well this tv was bought it had even recording programmes .i had pd 13.5 million for the new tv .the tv had to be repaired within 3 yrs in oct 2011 and got spoilt agin in just 3 mths time problem same they say motherboard has got spoilt so if every 3 mths motherboard gets spoilt n we keep paying 1.5 million is it correct .this just shows n reflects that the lg tv or lg brand electronics are very bad quality wise.i have a toshiba tv which is almost 10 yrs old n no is ordinary cheap 29 inch .my lg ac also not performing well .this also was expensive .would lg indonesia or lg korea take liability n see that the tv is repaired or replaced with no more hassels or issues n if repaired repaired properly .ravindra moona jkt

    0 Votes

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