Our flight was cancelled (booking reference 2J2SKA) by SATA airline on July 13th 2024 - flight departure time was 12:10pm from Sao Jorge to Terceira SP611. Our flight was cancelled while waiting for flight ( through security and all) with no support or direction and we were left to deal with everything on our own. This airport was terrible with no care to it's tourists and I have already advised my friends and colleagues never to travel to this island. They take a huge risk with this island with no one caring about service.
I was suppose to stay in Terceira from July 13th and leaving to Toronto on July 14th) for an overnight stay. Instead had to stay overnight on the July 13th in Sao Jorge ( unplanned). I was given tickets to catch a flight out to Sao Miguel on July 14th, with an overnight stay there and then fly to Toronto Canada on July 15th. Because they changed my flight date to July 14th and they had me flying to Sao Miguel instead of Terceira , I lost money for not showing up with no refund. I had to spend more money for a hotel stay in Sao Miguel that was unplanned.
I want full reimbursement of lost hotel in Terceira $252.39 CAD, and for the hotel, food and transportation I had to pay for in Sao Miguel at MS Villa Nova $284,2E + 15,00E TAXI to hotel, and $15,00E to airport, had to pay extra for airport parking for returning to Canada a day later $164.87 CAD and I had to pay for my own food while in Sao Miguel because no voucher was given to my family.
I'm very disappointed beyond belief because it's been since July and I filled out a form complaint already. I've followed up more than once and no update or change in status when I check online. Our flight was cancelled while waiting for flight with no support or direction and left to deal with everything on our own. This airport was terrible with no care to it's tourists and I have already advised my friends and colleagues of this experience and to never to travel to this Island. They take a huge risk with this Island with unpredictability and no one caring about it's passengers with such lack of compassion or service.
I've followed up with customer service many times and the response I get from them is to look for updates based on the case I submitted. We are now in Jan 2025 and it's been since July 2024 since I filled out a form complaint.
Can you help?
Claimed loss: Total amount: $314,72 EU ( hotel stay in Sao Miguel).Total $290.39 CAD Breakdown: ($ 252.39 CAD +$14.98 CAD ($164.87/11 days x1 day)
Desired outcome: 1.Fully reimbursed for all the additional expenses incurred. 2. Confirm if overcharged trip adjustment for rebooking flight from July 5 to July 6th. they adjusted return flight as well.
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