The complaint has been investigated and
resolved to the customer's satisfactionResolved Sandos Reservations / Vacation Package — purchase of a vacation package and no vacation!
resolved to the customer's satisfaction
I booked a vacation package for 896$ for four persons. I was suppose to recieve a comfirmation email with information regaurding the vacation. I never recieved the email. I then began calling them when I noticed the money was charged to my Visa. When I called I got many different responses; " the supervisor is in the bathroom, I will email it again mame, I don't know why your not getting it, and twice I was disconnected. I also asked for the man who sold me my package, Mark Morton, employee number 707, with the ext. of 306, and the gentleman named Kevin stated that their is no one by that name. I also noticed that the first question upon answering the phone was "Have you already purchased a vaction package", after you have said "Yes", you are placed on hold for some time and then given the run around upon returning to the phone. I did also give them a fax number to fax the information since they stated they emailed it three times, (my email and net was working) I never did recieve the info. via fax.
My Financial institution. was able to provide information regaurding the transaction. Sandos Reservations is a company based out of Florida. The number provided [protected]. I googled a site "sandos reservations scam" and found interesting reports of this organization, but you may already be aware of that.
The MEMO that is faxed to different places of employment makes you believe that this promotion was sent from your employer. Many organizations/institutions have recieved this same fax in the surrounding area.
I hope something can be done with this, these people are very wrong for taking money that does't belong to them.