San Jose BMW — customer service
I've been riding bikes for several years, and while I like my old bike, I wanted to check out some new ones to see what was out there. I planned to buy a new motorcycle as a Christmas gift to myself this year, so I went to San Jose BMW to see what they offered.
I never write reviews and I honestly seldom ever even look at reviews when I'm checking out a store, but with what I experienced at this place, I felt that I needed to warn others.
Let me start by saying that I am a woman and I took my sister with me, so she could check the bikes out too. We often ride together, and I wanted to find a new bike that the two of us could maybe ride together when we take our winter beach trip this January. This is not going to be a good review and while the place didn't try to scam us out of money and they didn't rip me off, the whole experience trying to shop there was bad.
First, San Jose BMW has some really nice bikes and while we were kind of checking a few out, we noticed we were getting some rather off looks. I couldn't figure out why the guys working were looking at us the way they were, but I assumed it might be because they possibly were not used to seeing women shopping for a motorcycle without a man attached to their arm. I was so wrong about that assumption, as I unfortunately found out all too quickly!
My sister, and I mean my biological sister from the same biological parents as myself, walked over to the counter to ask a question about one of the motorcycles we were looking at and when she came back over to where I was standing, all she would say was, "We need to leave, now!" She was upset to say the least.
I've known a few people who have fallen for scams and lost money or people who have been ripped off by businesses trying to charge more than something was worth just because the customer was a woman, but what this guy said to my sister, especially in a business setting, was worse than falling for a scam artist or being ripped off by online scams or by an unscrupulous business.
The man behind the counter told her the bike we were looking at was pretty powerful and that a "little woman" like her might not be able to handle it and that she might want to find a good man to ride with. Excuse me! I am 5'11" tall and can definitely handle a motorcycle and my sister who stands at 5'6' has been riding much longer than I have and she can hold her own on any bike I've ever come across!
How dare this man at San Jose BMW assume that since we are women that we wouldn't be able to "handle" riding a motorcycle. I'm sure he was just flirting, in a repulsive sort of way, but comments like his are not needed in the business world.
We walked to my truck, which is probably bigger than any truck that guy ever handled, and we left. When a woman walks into a bike shop to look at a new motorcycle and has plans to buy one, you just don't act like a sexist pig and tell her she might want to find a good man. I hope this review helps other women out there know that this place has a chauvinist working behind the counter and that he'll flirt in a disgusting manner to try to sell her a bike.
I'm married and so is my sister and both of our husbands love to ride with us, and half the time, it's us ladies guiding the bike while our men sit behind us and enjoy the ride. By the way, we ended up going down the road to Santa Clara where I not only bought a new motorcycle, but where the sales people were friendly and didn't act like we needed a man in order to ride a bike.