SA Relocations review: International shipping service

I am writing this complaint/review to warn people not to use SA Relocations. I had the most appalling service from SA Relocations and spent hours emailing members of staff in the organisation trying to get answers for a service I had paid for from a so called dedicated, helpful, professional and well-informed shipping team but what I received was the complete opposite.

In February 2023, I paid SA Relocations to ship a 0.34 cubic metre box of my deceased father in laws personal possessions to my husband in the UK and only received the shipment 7 months later in August 2023.

In February I received confirmation the goods were safely stored in a secure storage vault in Killarney Gardens warehouse in Cape Town and the shipping department would notify me once they started preparing to ship the goods.

My shipment got lost in their warehouse for months before it was manifested. I received no responses to any emails I sent over a period of two months and my goods would still be lost, if I did not in desperation, ask my brother-in-law, who lives in SA, to visit their premises. To date I have received no explanation as to why my goods took soo long to be shipped.

In May 2023 I received emails from the company stating my goods would not be released once shipped until I paid further monies. Unsurprisingly, these additional costs were not highlighted in my initial discussions.

I was only informed when my shipment had already been loaded that certain paperwork needed to be completed even though on many occasions I raised the fact that it did not apply to my shipment. In desperation, I made contact with Eurogroup in the UK and they confirmed what paperwork was required and I had to pay further additional costs.

To date SA Relocations staff and management have taken no responsibility for their appalling service and in the 6 months I had dealings with them they were not willing to assist at all in resolving matters.