Roku review: machine doesn't work

I made the mistake of buying a roku video streaming machine (to view netflix movies) and it has not worked< since I purchaced it! You are just throwing your money away< if you purchace a roku product! Buy a wii instead, they work very well! Roku truely sucks, and you can't even get ahold of them to complain! I am disgusted with roku, over this total lack of consumer service! Purchaced unit in april, and have yet to have it stream any movie from netflix! My next stop is with the michigan attorney general's consumer protection division! Barry damon