RN RealonePoor service!

W
This review was posted by
a verified customer
Verified customer

As I check my credit card statement I see my company is being billed $14.99 each month for something called RN Realone. I do not know this is nor have I as OWNER have authorized. I am going back now to check statements to see when it started.

W. G.

Responses

  • Bo
    Bob Fisher Jan 14, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I also have the same problem with RN * REALONE whoever they are on an old unused credit card that was destroyed some time ago but unfortunately non cancelled, there is now a direct debit hitting this credit card account every month and i am unable to establish who it is trying to draw the money from the card, the credit card company seem equally helpless in this matter.

    0 Votes
  • Gr
    Gregory D. Nicholls Jan 19, 2007
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    a verified customer
    Verified customer

    What you are being billed for is "super Pass" on the Real Player network. I too found this charge on my credit card and after racking my brain and banging around the internet I figured out that I joined up and allowed monthly billing of $14.99. To unsubscribe you need to go to the real player web page and click on login. You will be prompted for your email address. then click on the link that says you can't remember your password. Follow the remaining instructions. Good luck.

    0 Votes
  • Ez
    Ezra Megran Jan 20, 2007
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    Verified customer

    I like Big Brother, that is why I got the superpass... BUT I never agreed for them to take $39.99 out of my checking every 3 months! I haven't used "Real Player" since 8/13/2006.. today is 1/21/2007... yep I'm out $79.98...urgh and the "super" pass sucked by the way.

    0 Votes
  • Es
    Esther Peacock Jan 27, 2007
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    a verified customer
    Verified customer

    Many thanks to Greg Nicholls - 17.84 monthly charge appeared on my credit card bill for the first time today: must be six months (at least) since I signed up for Super Pass - had forgotten all about it and certainly not used it! Thanks to Greg's info, now swiftly and simply cancelled. Excellent site - excellent contributions!

    0 Votes
  • Ro
    Roxann McCarty Feb 10, 2007
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    a verified customer
    Verified customer

    I'm being charged on my credit card 14.99 every month for something called RNRealone. I didn't sign up for this. Idon't even know what it's for, but I want the charges to stop. My bill lists a phone number [protected] WA

    0 Votes
  • Sa
    Satan Feb 10, 2007

    Same thing here. Wasn't even my email used in setting up the account. Luckily, I recognize all the other charges on my credit card, but this has been going on for months and driving me crazy. THANKS GREG!

    0 Votes
  • Ch
    Charles McDonough Mar 01, 2007
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    a verified customer
    Verified customer

    I just went through this today (3/1/07). I actually had charges for Super Pass and Rhapsody charged @ $14.99 each to my credit card. I had to call Real Player to cancel the account, obviously since this was a fraudulent account they had to look it up by my credit card number and not an email address. They cancelled it and make sure you get a confirmation number to give to your credit card company who you will need to contact next to get credit for the charges. The two phone numbers that I saw on my statement for Real Player are [protected] and [protected].

    0 Votes
  • Ch
    Chris Perini May 20, 2007
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    a verified customer
    Verified customer

    Many thanks along with a lot of people to Greg N. You've stopped them racking up my money!!! Thanks

    0 Votes
  • Ni
    Nick Jun 19, 2007
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    a verified customer
    Verified customer

    Ok, so i checked out the real one site and sure enough I seemed to have an account. However, there is NO credit card information stored in there. how is this possible?

    0 Votes
  • Fr
    Frank Randall Jun 28, 2007
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    a verified customer
    Verified customer

    I spent an afternoon downloading Rhapsody, I could not get it to work or install on my WinXP SP2.
    Error messages had me going in circles and I finally decided I had enough. I called the number on my
    email billing receipt and canceled the account.

    I checked my Visa account and found I had one charge from Rhapsody and 2 charges from RealNetwork! I called them back and raised hell. It was bad enough the one I expected to be gone was still there, but 2 more charges!!! Either those people are scam artists or their system needs some tuning up. If they ever get that taken care of maybe they can provide a product that works as advertised! Needless to say I restored my computer to a pre Rhapsody date.

    0 Votes
  • Bi
    Birgitta Frojdendahl Jul 23, 2007
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    a verified customer
    Verified customer

    RN *RealOne also charges me without asking me or reminding me about a service I have no intention of using.

    How can I solve this problem? Is it possible to get in touch with RealOne? It appears to be difficult to get in touch! Does anyone out there know about RN *RealOne?

    Birgitta

    0 Votes
  • Bo
    Bob Bender Aug 03, 2007
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    a verified customer
    Verified customer

    I had the same problem. I downloaded real player and didn't realize that I would be changed. Low and behold I get a charge for $14.99. So after a little research I find this site and I'm able to cancel the account. I think Real player is [censored]. They should make it clear that their so called "free" player will cost you if you forget to cancel the account. Oh and I didn't even use the super pass thing. The only way this company makes money is off people that forget to cancel their accounts.

    0 Votes
  • Vi
    VICTOR M MARRERO Aug 29, 2007
    This comment was posted by
    a verified customer
    Verified customer

    As I check my credit card statement I see my company is being billed $14.99 each month for something called RN Realone. I do not know this is nor have I as OWNER have authorized. I am going back now to check statements to see when it started.

    0 Votes
  • Ch
    Charly Curcio Sep 15, 2007
    This comment was posted by
    a verified customer
    Verified customer

    you suck

    0 Votes
  • Wi
    Wilfredo Sep 15, 2007
    This comment was posted by
    a verified customer
    Verified customer

    real.com scam alert.
    I never sign up for real super pass, somehow they got my credit card number $200.00. They refused to return my money.

    After charging me $200.00 for an account and downloading I didn't use.

    John Kent, Real player supervisor, was very rude. Didn't help at all.

    Anybody interested in a class action law suit let me know.
    Real.com = scam.com

    0 Votes
  • Sh
    Sharon Kennedy Sep 26, 2007
    This comment was posted by
    a verified customer
    Verified customer

    I was scammed, too. It's part of real network. I have know idea how they got my bank account number, I never give it out.

    Call [protected] to cancel your account.

    0 Votes
  • Valerie Oct 09, 2007

    Unauthorized charges from checking account appearing almost on monthly basis and I never authorized nor did I download anything. Isn't there anything I can do?

    0 Votes
  • Pa
    Paul Verberne Oct 09, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Yes. Go to your bank and tell them your account has been compromised and that need a new account number and new checks. It's a PITA but something you should do every couple of years to keep the fraudsters at bay.

    0 Votes
  • Go
    Gordon Keitch Oct 12, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Did you get my last complaint?

    0 Votes
  • Me
    Melvin Oct 13, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Okay I found out what it was. I called the phone number available on my banking statement (I LOVE USAA BANKING STATEMENTS :) It's [protected]).

    After calling I found out I was charged for a service called "REALONE REALNETWORK SUPERPASS Movie Review".

    I found the website that explains the service: (http://www.moviesanddownloads.com/movie-site-reviews/realnetworks-superpass.html)

    It's a movie/TV downloading service. The RN REALONE operator explained how in her records, it shows I initiated the service back in May 2007 and asked if I had ever downloaded "RealPlayer."

    I informed her that I was unaware of this service and through her company files, she was able to determine that there has been no activity in my account and that I have not used the services they provide. She explained that I was paying for a service that entitles me to download movies/TV Shows for FREE every month on the internet and she explained how it can download most popular movies and TV shows available online.

    I explained that the service sounds great but that I don't need this service. She immediately canceled my membership: Confirmation received from [protected]@support.real.com.

    She said, for me to get a refund for every previous charge she suggested I contact the bank who will open an inquiry and then they will be able to facilitate a refund for unused services.

    0 Votes
  • Br
    Brian Colburn Oct 20, 2007
    This comment was posted by
    a verified customer
    Verified customer

    After several unsuccessful attempts a entering real one into the internet, the only result that I had was my raphsody account associate with real.com. There was not any information on this pasty RN REAL ONE billing that has been appearing on my credit card. Digging further into the issue, I have my credit card company track the history of this billing. It was here that I found an additional phone number that was not referenced for almost one year... CALL [protected] for the RN REAL ONE support line

    0 Votes
  • Sa
    Saif Nasafi Oct 21, 2007
    This comment was posted by
    a verified customer
    Verified customer

    Thank you for the detailed info. I used the phone number. Looks I had bought a RealPalyer software. Secretly they had made me sign an agreement. (You do lots of clicks until you reach to the bottom of the page, and these guys know how to disguise a contract under routine "terms and agreements", etc. )

    The bottom line is I canceled my unwanted membership and I am happy I have got away with only one month charges. However I promise to be really aggressive if I see more bills from them.

    Saif.

    0 Votes
  • Da
    Daniel May 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I just found this site by doing a google for "unauthorized debits rhapsody" because I had noticed a debit for rhapsody music on my checking account. I had also noticed one for Realarcadegames about a week ago that I wondered about. Sure enough, I do remember signing up for the Real Player Superpass but I have never signed up for the other two "at all". I sure will try to cancel all of these accounts today after seeing the messages here and knowing that this company has such deceptive practices.

    0 Votes
  • Da
    Daniel May 05, 2008
    This comment was posted by
    a verified customer
    Verified customer

    Update on my situation. I signed into my account for superpass through the realplayer software. There was what seemed to be a cancellation method within the account area for superpass, realarcade games, and rhapsody each. When you click on any of the cancellation links however you discover that you can't cancel online, don't know why that is since it should be easy to do technically speaking, instead they display a number to call. Some of the earlier messages here seem to indicate that some people have had success calling. Thats the next thing I will try the number they gave is [protected]. Hope it is not a dead end too.

    0 Votes
  • Gw
    G. Williams Jul 07, 2008
    This comment was posted by
    a verified customer
    Verified customer

    I found this charge on my account as well, $14.99 for the last three months. Apparently my wife unknowingly signed up for it when downloading RealPlayer. Called to cancel, talked to an Asian lady who was courteous but very persistent in trying to get me to consider trying the service before cancelling, but I put my foot down and she finally cancelled it. Will be checking my bank statement like a hawk from now own.

    0 Votes

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