This company is HORRIBLE!!! Don't even think about buying from them! I decided to get one of these beds back in 08' because I suffer from chronic back & shoulder pain and I had liked Sleep Number beds but they did not have the exact model I wanted in the Full size that I needed, & I found this company online that offered what looked like a similar bed & a little bit cheaper... very nice website so I was easily fooled to trust it and celebrity endorsed as well. The bed worked well for the first year that I had it and it did help with the pain. I lived with a friend for a year so the bed was unused for all of 09' then this year I moved and decided to buy this bed from my father who originally purchased it for me... and it has not worked since. It does not hold air at all on one side, and the other has a slow leak. I called customer service several times at all hours of the day, left several friendly & not friendly messages, none were returned EVER. Now I find this website (a little too late.) I have absolutely no way to get through to them and a useless bed... now I'm thinking I might have to go buy a Sleep Number =( $1500 down the drain!!! I hope I can spare you what I've gone through w/ this scam of a company!!! buy a Sleep Number not a fake.
We purchased the bed in 2/08 and have had a problem with a slow leak in the air mattress or problem with the pump. We are out of town 6 months a year & in Dec 09 I finally attempted to call & email to contact the company to fix or replace the problem. I called & emailed again 3/10. No one answers the phone, returns messages or returns emails. Customer service is non-existent. The warranty says that the " zerogravity air mattress is guaranteed up to 10 years for no cost". We would like to replace the defective equipment, but no one will even speak to us. There is also another address in 121 S. Orange Ave, Suite 1150; Orlando, Flordia 32801
After sale, comapny will not address problems. They do not answer the phone (recording), and they will not acknowledge emails.
I now have a $2700.00 useless piece of junk in my house. STAY AWAY from www.zerogravitybed.com !
I did find some good information about zero gravity beds at www.nogravitybeds.com. unfortunately for me, it was too late.
Don't be a victim of zero gravity bed.