I called to order web hosting services after I saw their ad on CNET. Web hosting was supposed to be $3.95 per month plus first year free. I was charged $167.50 by Total Internet Solutions and they never provided me a single service. Their salesperson told me they would call me back within 48 hours of payment to transfer our website from GoDaddy.com. No one called and I was over charged. Worse yet, Total Internet Solutions does not answer their customer service line. Every time I called I was sent to a general VM. I left messages, but never received a call back. Six months and no calls returned. Over charged and completely blown off with no services provided. I had to dispute the charges with Visa and Total Internet Solutions is actually contesting my dispute. One of the biggest scams we have encountered.
This "web hosting" company scams buyers by offering various packages at reasonable prices with all kinds of promised perks like shopping cart support, etc., but then calls after you pay to say that you just signed up for a "personal" web page hosting -- i.e. one that no search engine can find -- and that you need to pay twice as much for a "public" page if you want to show up in internet searches. Totally a rip off -- made it sound like I should have known this was a personal site because people buy them all the time, but there is NO MENTION of this when you choose the package -- who would ever buy a personal site with a shopping cart? I am about to call and cancel completely.
There are info that they don't tell us which i found out the hard way.
1. 25 email limit - Regardless of the number of email accounts you created, they share this limit. - after a lot of emails they increase my limited to 200.
2. their 24/7 support - 99.99% of the time is taken care by the answering machine.
3. 100% of the time - they don't call me back when i leave messages.
4. Ransom fee of $35 must be paid when you decide to change your domain registrar.
5. Domain renewal fee $35 per year (day light robbery)
6. The final draw is when they charge my credit card on file when I did not authorize them to do it!
I had to pay them $35 to get the EPP code, in the email, i specifically told them to charge only $35. at the end of the day, they charged $35 and then $70 for 2 years domain renewal.
What's worse is that they charged $70 and they did not even do the renewal!!!
Several Tickets were raise went "Missing", unable to locate in system. The latest ticket that i raise, still pending for a reply after 4 days.
This started in Jun 2012, and now in sept 2012, it is still pending.
They baited me with a 90 dollar web hosting plan and then asked if I wanted it searchable by Google as a business plan. The actual cost was more than double what they said in their ad. By holding my websites away from Google unless I gave them more money, it ended up being a ransom paid. On another account, they accused me of sending spam and said they paid a fine on my behalf, which they would provide no evidence of, and proceeded to close my account. All of my websites and emails were yanked without warning and then they tried to extort money from me or else lose my domains forever. I refused and lodged several complaints, one of them being to their registrar they resell for. They are not a registrar and if anyone has a problem with this company hijacking their domains, contact Tucows or whichever registrar they are resellers of. Tucows resolved my complaint by letting me take my domains to a new host. TIS lied, telling me they were gone forever and they had no access to let me take my domains to a new host. Total Internet Solutions did nothing to resolve this matter, and I ended up going over their heads to get a resolution. Due to these tactics of TIS, extortion and bait and switching, I would advise everyone to steer clear of this company.