I procured the tata walky phoneat kandivali and as i have been transferred to pune i was not bale to use the same for about 3 years. Now i am at thane and want to restart my number. i contacted customer care they told to take the phone to tata gallary. when i went to tata gallary they checked the phone and told that the phone is in working condition but number is blocked. the same number can not be started and new number can not be loaded in this set. you have scrap the instrument and procure the new one.
i surprised that why new phone number can not be started on working walky instrument?
in short that if you take walky and change the location you have to scrap the phone? my phone number was [protected] and my mobile number is [protected] my email id is [protected]@gmail.com .
It is to state that I have been using The Tata Walky post paid landline phone since past 10 years. the company had provided the instrument after taking a deposit. In spite of my repeated requests the company have not replaced the old instrument till date. I have been repeatedly complaining regarding the faulty instrument but to no avail. every time the service personnel of the company would come & charge a hefty Rs.75/- per visit do some minor repairing to the instrument & leave. as a result of which i have not been able to use the phone instrument at all for more than 1 minute at a time.the phone would invariably dis connect after 1-2 minutes.in this regard i even talked to the service center & Mr. Jairath had issued me request no: [protected] then, after some time some one named Mr. Deepak called me on my mobile from no: [protected]. the fellow talked in the most un professional manner & told me that they are not able to provide any better service to the customers & they are not ready to provide the new instrument in place of faulty instrument.this leaves me with no option but to cancel the services as i cannot use the said instrument.
it is deeply regretted that a service provider like Tatas behave in such a manner with such a old customer.
I find my self highly cheated by Tata( walky team ), they had given me an old set on my new connection and that too this set is in really bad condition, when ever I called tata customer care, they never sent a service engineer to my home and in turn told me to visit the service center. Yesterday I got a call from the billing department intimating me to pay my first bill, and when I refused to pay my bill, then she acted over my complain and finally sent a service engineer to my home. who in turn told us that he cant replace the set as they don't have new sets in Noida( What is this s**t?) Can you all believe this?
What do we call this cheating or not you are paying money to get an old stuff that to in bad state. No where we were told about this in advance.
It has been more than one and a half months and I have filled up two application forms for the connection. They never bothered to call up for verification and updated the status saying "Address not located". I have even mailed to the nodal officer but was of no use. They prompt others to just update whatever status they get to their mind. Their getting back to me shortly has taken more than one and a half months now and that has not yet happened. Whom do we complain about these services if the people at nodal office itself are so irresponsible? I have never in my life came across such an irresponsible lot working together.
I am k.keshavakkannan, I bought a tata walky, At the time of booking this connection the phone set supoosed...