I purchased over $5, 000 worth of furniture from American Signature in Sarasota, FL. We had the Stain Safe 7 year protection plan. Our love-seat and chaise were sold as a sectional not two pieces. The love-seat had a spill which could not be repaired. American Signature no longer has this model or color. Stain Safe said the would only cover the love-seat and I had credit for the love-seat only. What can anyone do with a chaise with one end and a different love-seat. Stain Safe is not honest with the public at all. I would never use them again!
My wife and i purchased a new leather couch in 2008 and also paid for a 7 year warranty through stainsafe. with this warranty it included 7 years worth of cleaner and conditioner at no cost to us. we ran out today so wife goes to store where couch was purchased to get refill and they told her that stainsafe went bankrupt. luckily they had a few boxes left but when those run out we will have to start paying for new product they carry. the worst of it is that customer service at the furniture store we purchased from treated my wife like dirt. the name of store is called Homemakers and is located in urbandale, iowa. i guess i have to grudges !!!
Well compared to all the other compliant I guess I shouldn't be complaining. I bought furniture from Jordan's furniture in Ma. I had the furniture for a year and a half and discovered that all the fabric was ripped in the back. Apparently they use staples to keep the furniture together and all staples were coming undone. I called StainSafe because the sales man told me everything was covered. I didn't wait on the phone too long before a totally rude women answered the phone and almost immediatly told me my problem was not covered under the extened warrently. To make a very long story short I ended speaking to the manager whom was even more rude than the first women. I guess i should be grateful that they just denied me before I even put a claim in.
Stain safe is the worst company I have come across. I cannot believe how worthless they are. They sure drop the ball. They are very irresponsible. I was seriously ill some time back. I paid my money on the warranty and it should not matter when and how long that the damage has been on the furniture then it should be covered. I am a single mother and my parents live in another state while I was in ICU. We had a lot of things going on than to worry about a broken bed. I had called them prior to my illness. Time has passed since the damage occurred. But I have heard nothing form them. After all this time they tell me now that it is not covered. This is ridiculous. They don't have any solution to this neither do I. after this incident I looked up the internet to see how reputable they are and I was not surprised to see that there were many people like me who were scammed by this company. The customer service too is very rude. This company is one of the worst out there. I hate Stain safe and I am damn sure you will too!
I don't even know where to begin...I bought a couch and love seat set from Value City (Michigan) in OCTOBER 2008!!! It is now July 24, 2009!!! When I first called about a claim (brand new couch), they called a tech from over 100 miles away to come into my home and clean my sofa. The stain did not come out of coarse. All he did was spray some cleaning liquid on the cushions and steam cleaned them. I called to note that the stain was not gone and they (SS) said the tech has to be notified and come out again. THAT NEVER HAPPENED! First of all, from the first visit...the tech was scary, arrived late as usual, and was there for about 10 minutes to clean the sofa. So, back to trying to get a 2nd visit from the tech...I left several messages with no call back. Called SS to see what's up. SS couldn't even get ahold of the stupid company!!! I have lost track on how many times I have called this company. I still can't believe this company. However, the story still continues...
I called to note a new claim (actually, it was the same stain...thought I could get somewhere with them...). I asked about what's going on and such. They said that since the tech did not call them or me back and they have been trying to get ahold of the tech, that they will issue a letter to me for a new couch. Yeah right! I called about 8 weeks later to check on the status of that...they had no record of anyone telling me about a new couch...errrrrrr!!! So, I aksed again what the deal is...they said that the tech did not give SS a service report from my cleaning visit (he submitted the wrong report) and they have been waiting to receive it from the stupid tech.
I'm not going into detail about SS "providing outstanding customer service"...I was even scolded by the customer service representative!!! I feel like giving up, but after reading all the other reveiws, I'm not so alone now! I don't know what else to do. The last customer service rep that I talked to said keep calling so they can keep the file active and updated...whatever. I just want my couch fixed :(
I purchased a complete living room set of furniture from Levitz along with a 7 year protection plan for that furniture through Stainsafe. a few years later we had to file a claim with Stainsafe. It was impossible to talk to a representative we had to do everything through e-mail and postal mail we did get one response from them saying they would only honor partial warranty coverage and pay us 1/2 of the price they really owed needless to say 1 year after the original claim was filed we still have not received payment cannot speak to a representative from the company and have been ignored by them altogether.THEY ARE A TOTAL RIP OFF DONT WASTE YOUR MONEY!!
The law firm of Forizs & Dogali, P.A. has recently filed a class action in California on behalf of consumers of Stainsafe, Inc., a company that provides furniture "warranties" to its consumers. The Class Plaintiffs allege that the furniture warranties marketed, sold, distributed and issued by the Stainsafe contain open-ended, illusory terms that effectively nullify the existence of any coverage at all, and even if coverage did exist, the terms effectively allow the Defendant to exclude coverage for warranty claims for any reason at all. Specifically, the Class Plaintiffs contend that, as a matter of policy, practice and procedure, Stainsafe routinely excludes coverage for warranty claims for reasons that are not specifically outlined in the terms of their furniture warranties. Rather, the Defendant, in its sole discretion, unilaterally creates standard-form reasons to deny warranty claims. These standard-form reasons to deny warranty claims, include, but are not limited to, that the furniture damages to be repaired (or replaced, if repair is not feasible) “cannot be attributed to any single occurrence or accident, ” “were the result of normal wear from customer usage, ” and that “were not reported when they occurred, but when they were discovered” by the consumer. As a result, Stainsafe has engaged in deceptive, unfair and fraudulent practices causing damages to consumers throughout the United States who have purchased Defendant’s furniture warranties, submitted claims, and subsequently had them denied.
I bought a La-Z-Boy recliner for La-z-boy and a stainsafe warranty. The warranty included repairs if the leather was damaged. I filed a claim in December and sent them everything they asked for in the claim process. they came out and took a photo of the claim and stated they would be back to complete the repair. Well now it's March and first they decided to refund my money because they said the store I bought the chair from is out of busienss. I called and spoke with the store manager who stated no they aren't out of busniess so I called and had that corrected with Stainsafe. Then I recieved a letter from Stainsafe saying my claim had been denied because the store I bought the chair from would not participate in the "reselection" of my recliner because the part to repair was no longer made. I called the store again and they stated this is not true, they have participated in many reselections. I called stainsafe and they explained that La-z-boy is no longer selling thier product and therefor they will refund my money but they won't repair my recliner. La-z-boy won't honor the warranty they sold to me. As far as I am concerned this is La-z-boy and stainsafe refusal to honor thier own products. Don't do business with either of these companies or if you do buy furniture not bother with a worthless warranty.
We purchased 10, 000.(leather loveseat and couch, and entertainment center) worth of furniture from Jones Fine Furniture in Ontario, Canada 5 years ago along with the a Stainsafe Warranty. Two years ago we had cracking happening along one of the arms and filed a claim, this claim was taken care of in a short of time with no complications. A year later we noticed a tear in one of our leather cushions and again filed a claim. We had not heard from them after the allowed time so called and were told the leather was discontinued so they had to replace the couch or the value of it and would get a letter out to us. This was July, 2008, it is now January and still nothing. We have called 4x and have told the same thing the letter was on it's way. Today I am trying to follow up again and the number does not eve ring through. This worries me. I am going to call the furniture company we purchased from. They are a reputable high end store and do need to know that Stainsafe is a rip!
Now our tiny tear is bigger and I am not sure what to do. I am so angry!
I bought a warranty from StainSafe and I am having a ton of problems trying to get some service. Each time I call the number, I wait forever. I faxed the documents they asked for, and each time I call back they mention that they are missing a document. I faxed what they are missing, but then they say they don't have the document I faxed the first time.
Basically the problem is that I leaned on the dining room table I bought 2 years ago, and one of the supports under the table came loose. But I can't get any service from StainSafe!
Bootom line: it's been 3 weeks since I filed the first claim, and nobody has contacted me. They just keep saying that they don't have all the documents, that the store where I bought the furniture should contact them. The store told me that they don't have anything to do with this claim, it is between me and StainSafe. The store sent them one copy of the warranty and gave me the other copy.
StainSafe is a rip off company, they should not be in business. Never buy warranty from StainSafe! I certainly will never again buy a warranty from StainSafe!
I purchased a red micro fiber couch & loveseat threw Value City Furniture In Lexington, Ky on Sept 17, 2007. While the salesman was just trying to make a sale, I stressed to him numerous times, that I have children, and I will pay whatever I have to, to make sure this couch has a warranty incase of stains, etc. He ASSURED me that STAINSAFE was a great company, and I paid a extra $119.99 to recieve a 7 year warranty threw Stainsafe. Almost a year to the day of the purchase, I have been given the run around by Stainsafe, Only to have a Crazy looking technician show up at my door, Someone contracted threw Stainsafe to SPOT CLEAN my couch. When he arrived, he showed me the paperwork Stainsafe gave him, and it said he was cleaning "RED STAINS" not a RED COUCH!, When in fact, it was applejuice that was spilled. Their is NO REASON this claim shouldn't have been completed! This man sent by Stainsafe said he did NOT feel comfortable touching this kind of fabric that was red, he was afraid the chemicals in his solution would ruin the fabric, so he would let Stainsafe know someone else needed to come for this claim. 2 weeks later, I hadn't heard anything from Stainsafe, so I called, 45 Min later, after talking to a supervisor, they tell me they have to deny my claim all together, because the "Contractor" (whom was threw U..S Quality Service) put it in writing to Stainsafe that he didn't touch my couch because their was " Stains all over, both require professional cleaning" and when I called Stainsafe about it, their response was " We send contractors that do spot cleaning, not general cleaning". I was given the run around for weeks. And never once did they come clean a stain off my 1300$ couch/loveseat which was just applejuice. If anyone knows what my next move should be, please email me @ pamela.[protected]@live.com I feel like I was robbed, and aparently I am not the only one.
I purchased the extended warranty from where I purchased my leather recliner couch. My cat had an accident on it, I called to report the incident in the recommended time line. They sent out a tech who said there was no way he would be able to remove the odor, he would order new cushions and when they arrived to call to have them installed. Now, 2 months later I still have no cushions and when I called about the claim I spoke to someone that told me the tech had cleaned the couch, he wasn't in my home more than 10 minutes, and that the only thing they would be able to do would be to replace the leather covering but not the core!!! We paid to have the couch under warranty for nothing and they are more than rude. DO NOT WASTE YOUR $$$$$$$$$$
My wife and I purchased a leather sofa and loveseat from Wicks Furniture along with a seven year warranty from Stainsafe. In October of 2007, we had submitted a claim because of a noticeable discoloration in the leather on one of the cushions. Then the games began. In November, a technician came to our home and determined that he could do nothing for us. He contacted his office who told him to advise us that the matter would be turned back to Wicks as a referral and that we would receive a letter within two weeks. We waited a month and then called Stainsafe. The representative told us that there was no record of the technicians report and that she would e-mail another department and advised us to call back in a week if we had not heard anything. We called back in exactly one week and went through the many phone prompts to speak to a claims person only to end up leaving a message in the general mail box. Aweek later, we tried calling Stainsafe again. There was no response so we made a special trip to Wicks and spoke to a customer service person who said that she would contact the assistant store manager immediately and we should expect a response in a couple of days. In January, after not hearing back from Wicks, we called the same customer service person at Wicks who immediately contacted the assistant manager who promised to call us back that same day. This did not happen, however, we received an e-mail from a Wicks Stainsafe coordinator who stated that "parts" have been ordered and we should receive the within 8-12 weeks. That time came and went and no parts were ever delivered. We attempted to contact the coordinator with no luck. Since then Wicks has gone out of business. Yesterday, May 16th, we received a letter from Stainsafe stating that nothing more can be done to solve our claim other than sending us a partial refund on the pro-rated value of the cost of the warranty ($124.91). We are truly sorry that Wicks is gone, however, Stainsafe should have lived up to the warranty. Now, we are stuck with an expensive, badly blemished, sofa. What is my recourse now?
The people who purchase Stainsafe are absolute idiots. First of all, you are purchasing a warranty. No warranty covers everything. All warranties have specific terms and conditions for service. If you report something outside of what that warranty covers, expect to be denied. You should secondly, use your brain and read the warranty. How stupid can you be, to not read the warranty before calling to file any claims. Very stupid. Don't get mad because your claims are denied. It is your own fault.
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