Smoke cartel reviews and complaints
No communication
I ordered my product a week ago order 91117. I have had zero updates. All I can tell is that the order was placed when ordered it told me that it would be delivered by February 28. It is now March 4 and there is still been zero updates as to the status of my order, I have emailed several times with zero response. I have called more times than I can count and not ever received an answer. I have texted several times as well and nothing . The excuse about the pandemic is long past and not valid. No other businesses seem to be experiencing issues like this. There is absolutely no reason that someone cannot reach out to me and inform me as to a possible delivery date or even for that matter just an update about why it is taking so long, I will never use this company again if I don’t hear something in the next day or two at the most !
Desired outcome: I want my order ASAP and to be informed of the progress of it!!!!!
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Water pipe / bong
I ordered a bong from Smoke Cartel October 2023. It's a two piece bong and it leaks water and the smoke won't come out, I guess because of the air leak. I notified them right away, sent a requested video of the issue to them and they said they would request a refund and send me a confirmation. So I ordered a second bong from them. But now they are not following through with the refund. And they have stopped communication with me.
Desired outcome: Refund of the purchase price of the first bong and better customer service if the second bong doesn't work.
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