Skillz Inc. reviews and complaints

On March 2nd, i gaved a verification test via zoom video call, i got a email after 2 days saying my account is found in good standing. But then they banned my account on the next day saying i have serious voilation on my account.I was not given any chance to explain anything about this, they keep ignoring me since I got banned.I was a fair player since the beginning but they are treating me like i don't even exist.I want skillz to take a look at my email and reply to me so i can explain them my situation, i am sure they will reopen my account if they take a look at my explanation.When at first I started playing the game, for me 6 weeks withdrawal time was too long so i created a new account because it's skillz rules that i cannot make a deposit to play the game of there is any pending withdrawals, but then i realised it may break rules, so i messaged skillz support team to close my other account, they closed it.Last month a few of my friends were interested in this game so i invited them to skillz, explained them about how they can play good and they used my promo code to get 20$ bonus cash( from skillz).Skillz team thought those accounts were mine and banned those accounts which was being used by my friends, and they also suspended my personal account without asking for any explanation.They on March 5th, they didn't mention any specific voilation which was done by me, however i replied to thier email with every information i had, still they don't want to reply or take another look in my account, i am stressed because i had alot of money in my account and they just don't want to reply me on email.I had like 300$+ pending withdrawal,400$ of pending games 250$ were sitting in my account,For a total of 900$+.And i was expecting to win another 1000$ from thier LB( league) reward.I am unable to do anything, this is my last hope.I hope i can get my account back.

On April 8, 2022, I received a message indicating my account might be terminated for a policy breach, specifically citing section 7.3 on Cheating, Fraud, and Abuse. Despite having passed two video verifications proving my account's compliance, I was not detailed on the exact nature of the alleged breach nor pre-warned. At the time, I had a substantial pending withdrawal of $20,000, which is now at risk of being voided. I believe this to be an error by Skillz, as I've been a loyal and fair player, even contributing feedback to enhance the platform. Since the notice, access to Skillz games has been blocked, and my attempts to reach support for further clarification have been unanswered. I maintain that I've adhered to all terms, including section 7.3, and request my account's reinstatement and the processing of my pending withdrawals. My username is SkilledAlex, and I await a resolution from Skillz. Thank you.

I have been a victim of unfair player treatment by Skillz. I am literally being robbed of my money. On 5/11 I was sent an email accusing me of "cheating" on Texas Solitare (which is complete and utter ***). This accusation carries absolutely no merit whatsoever. Skillz has failed to provide any rationale behind this and has failed to disclose any other information. They have childishly ignored my emails and have hyjacked my balance & the money I was owed. I have NEVER done anything that would constitute cheating and have been completely blindsided by this false accusation. I won about $500 on Skillz (before this occurred) and they have still not sent any of the 3 checks. They closed my account down with a balance of over $200 as well. I am not the only winning player that this has been happening to. Skillz has blatantly ignored 10 email attempts from my other email address. Since Tuesday May 12th, I have emailed skillz 10 times, reached out to Skillz on ***, ***, and even directly to Skillz employees on ***. I have not gotten a single response. Last week I emailed them from a different email account and asked "is this the email address for skillz support?"... they immediately responded... when I emailed back with my complaint and the whole story they once again went silent. This company is cheating players (the players aren't the ones cheating). Once players start winning they are shutting down their accounts and witholding their money. I am now 100% sure that this is a scam. I know others that are personally going through the same thing. They are taking advantage of other people. They send the same generic emails to everyone, and I am sure they will respond to this in the same way. I am 100% on board with forming a coaltion with other players to go after Skillz. I don't care if this is over $10 or $10,000 , this is completely corrupt and justice needs to be served.

So, I will start by saying that Blackout Bingo is a fun game - theres no doubt about it. I absolutely love playing bingo - and the chance to play for money is fun.However, thats where the good review ends. Skills claims to match players fairly - thats how they get around gambling laws since its a skill based game. This is NOT TRUE. I am someone who has reached the level 100 in blackout bingo (highest level possible) and a Skillz level of 41/100. To be matched fairly, I should be matched with players that are roughly around those same levels.However, when I started playing, I noticed that was not the case. For example, around when I became a level 40, I began getting matched with accounts that were levels *** - clearly an unfair advantage - and - of course - I lost quite a few of those games. Even now, with a Skillz Level of 41 and a Bingo level of 100, I am matched with people who have perfect levels of 100 and 100 - so even though Im a good player, Im playing against the best of the best - which is also clearly an unfair advantage for other players.But - lets look at this from the other perspective. Just the other day, after a losing streak, I went from playing the high stakes games ($425-$755 prize pool) to the lower stakes games - in one match I competed against someone with a Skillz level of 17 and a Bingo level of 58 - remember, my levels are 41 and 100 respectively. Clearly, an unfair advantage for me - and the other player did lose, likely because the fair marching system that Skillz claims to have, does not really match players based on their skills. This has happened numerous times as well, where accounts with very low levels are matched with me - an account with very high levels - something that should never happen if these games are solely skill based and fair.I am asking for a refund for at least 25% of my lifetime play. Clearly, the games arent fair - and this is gambling, not skills based.

Skillz states via their website that the game Solitaire is not considered gambling when played for money based primarily on the idea that gambling "involves significant elements of chance." However, Solitaire DOES in fact involve significant elements of chance, as any card game with a shuffled deck and facedown cards involves. This is further evidenced by the fact that even the "top-tier" players (whom usually top the leaderboard) lose frequently (info via their visible stats). Skillz also insists that "additional play" is correlated with "increased performance" in their games. While this may be true to an extent, it does not negate the significant elements of chance inherent in Solitaire.Additionally, Skillz utilizes a patented process to ensure players are matched against other players of similar skill levels. The nebulousness of defining "skill level" aside, this process means that once a player has won some games or performed well, they are ostensibly moved up to play against players of a greater skill level. The problem with this is that it often (if not always) leads to players who have won multiple games being matched against more advanced players, thus creating a pattern of multiple wins followed by multiple losses- helping ensure players continue to deposit money into the app. To compound this, Skillz displays zero transparency regarding this process, what metrics are used to determine skill level, and when/how a player is moved up or down in skill level. As a result, this process which is advertised to create the "fairest" gameplay possible is truly a mechanism to ensure continued deposits and thus increased revenue for Skillz.This false advertising and misleading, deceptive practices of this company have caused me a net loss of approximately $40,000. I continued to put money into the game, motivated by Skillz Inc.'s false claim it was not gambling and that additional play would improve my outcome.

Skillz has suspended both mine and my fiancs accounts saying that we have multiple accounts. I have read the rules and it states anyone over the age of 18 is eligible to have an account so each of us should be able to have our own account. My fiance cashed out his winnings and also used his tickets towards an item which they are no longer trying to give him. Just an FYI some people do share phones and tablets because only one has unlimited data. I've read other people's comments about how they suspend a person's account when they win which is total bs. I would like for them to do the right thing and reinstate both of our accounts and give him what he is entitled in winnings. Here's the email they sent him *** Please type your reply above this line SkillzFAQ Player Advocacy You have received a message from Skillz at request #***. You can reply to this email to respond.*** (Skillz)Jan 4, 2022, 16:13 PST Dear ***,Thanks for reaching out. Before we can proceed, youll need to respond to the message we sent to you regarding your account in ticket number ***. This message was sent to *** free to contact us with any questions once the matter in that ticket has been resolved.Best,***, Player Support *** Jan 4, 2022, 16:08 PST Please tell me why my account is no longer working. I only have one account so I don't want to hear that I have more than one account. I made sure to play by your rules so I want my account to be reinstated asap as I am waiting for a check that I have cashed out on.Thank you Gunner Here's the email they sent me You have received a message from Skillz at request #***. You can reply to this email to respond.Hugo (Skillz)Jan 4, 2022, 15:57 PST Hello,This message is to inform you that your Skillz account has been temporarily suspended. Every account action we issue is based on conclusive evidence of a violation of our

Hello I never thought in my 2 years experience with Skillz that I would have to do this bc I love this platform but I really don't have any other choice.I've been trying to get an answer since March 22nd through any way that was available to me, *** got blocked, *** never got an answer and even opened another Skillz account just to get an answer but they banned that too)!I very strongly believe that I have done nothing wrong to deserve to get banned!I got banned after 2 years of playing in this platform without any problems the whole time with just with an email accusing me of everything that I have been avoiding and asking support about!I've been asking support for EVERYTHING if I am allowed to do it before I actually do it (if they say it is ok)!Furthermore I just had my Skillz account thoroughly investigated just about a month before the ban and the results came back saying there was nothing wrong!Now a month later they ban me with some accusations that are just so irrelevant!But even if I did do something wrong (WHICH I DID NOT DO!), considering that I have been a player for so long and never had a problem with Skillz and passed 2 video verifications with them, isn't it more logical to get a warning or money deducted from my account for that mistake that I supposedly made?It is just so strange to even think about it.Your account just gets investigated and passes it successfully and a month later you get banned.It's just not normal I really do not understand!WHAT DID I DO?!If possible I would like to have my account reopened! I wouldnt ask for the $400 I had in my account but at this point I have to because that was my only income stream!I just want to be able to play in Skillz and have a source of income because this really impacts my life for absolutely no reason!I really hope to get an answer as soon as possible and hopefully it will be positive as it has been for the last 2 years!Thank you very much!

Hello, my Skillz username is undisclosed and I recently received an email that informed me my account has been banned from playing Skillz games due to cheating or fraud. I'm assuming it has to do with a previous communication indicating I attempted to exploit match refunds. I assert with complete certainty that I have not misused the courtesy refund system. My most recent refund request was on August 30 for $120 due to a game crash, which was honored. Prior requests include $0.30 on August 27 and $1 on August 26 for similar issues. Here's a list of my recent refund requests: August 30 for $120, August 27 for $0.30, August 26 for $1, August 11 for $5, July 10 for $3, and additional requests with varying amounts. In one instance, a game crash occurred after I scored higher than my opponent, yet the match was aborted. I've consistently reported technical issues, such as game freezes or disappearing cues, which are crucial in head-to-head matches. Despite providing replay evidence of these glitches, some of my refund requests have been denied. I've reached out to Skillz multiple times regarding my banned account but have not received a response. A discussion via Zoom or phone call would be appreciated to address any concerns. Please assist.

My Dominoes Gold Skill Account name is Dezulme. On July 12, representatives from Skill withdrew 500 dollars from my account, claiming I needed to sign an agreement or face permanent blocking. They suggested I had deliberately aborted a game and demanded a refund. Analyzing an aborted game: even if I could do it intentionally, requesting a refund requires submitting the game code for review. Accusations of cheating are unfounded when they themselves issue refunds for aborted games. To avoid account suspension, I signed the agreement on July 12 and refrained from requesting any more refunds for aborted games. Consequently, I was apprehensive about playing and seeking refunds. On July 13, I overcame my fears and resumed playing, winning 10-14 live games with prizes totaling a significant amount, and the leaderboard competition added an additional 700 dollars to my earnings. That day, I made four withdrawal requests. I have photographic evidence to support my claims. From July 13 to July 26, I waited 13 days for my withdrawals to be processed, exceeding Skill's 10-day policy. After inquiring about the delay, I found my account had been suspended and my rightfully won prizes confiscated, with allegations of game violations. The winnings were earned at 12:43 am, while many representatives were likely asleep, but we players spend nights engaged in the game out of passion, not just for the rewards. I demonstrated trust in my skill by agreeing not to request refunds for aborted games. The suspension and retention of my winnings are unjust. My identity has been verified with my driver's license, and my profile picture is on my account. I demand that my account be unblocked and that this abuse of power be addressed.

Skillz Account opened on June 13, 2022. Skillz is mobile gaming where you bet your own money and pay entry fee for each cash games to try to win the game and take the winning amount if won. So I been playing daily about 100 games as they are preety addicting also you put your own money and if you loose your balance goes down and so you are preet much committed to keep playing and increasing stakes to try to get out of keep going down. So I deposited almost everyday for the first 15 days $70-$100 and sometimes every other day because everyday I would loose $70-$100 per day and so I would also play a lot of games such as up to *** games per day and I would loose it. So once deposit of about $1000 went all the way down to $20-$30 I stopped playing mid size games to large games and only played $1 games and sometimes $3 and sometimes $5 games and day 16/17 I only played small $1 games (90% of times) and sometimes $3/$5 and very rarely $10 and those 3 days combined I made $35 profit But each day I played about 100 games and so per day I made only $11.66 profit ONLY for playing so many games. So all and all my $1000 came down to $30 and last 3 days because of the $35 gain my $1000 became $65(because of the $36 gain). Also skillz was having a contest where if I played so much games such as $22,000 worth I would get $100 bonus app credit. And so I got the bonus app credit of $100 and so my balance became $165. And then skillz closed my account saying that I violated their terms of service specifically section 7.3 which accuses me of using bots, or cheating or hacking or using software of poor playing or having multiple accounts which none of those things I did. I emailed back skillz on the email they sent me about the fact they closed my account - to tell me specifically what I did wrong because I have not done anything wrong. I believe they closed my account because they saw that for the meantime I stopped loosing money and Im not good to them anymor

On Monday may 16th I was trying to play cube cube and it was not letting me saying try later. Then I seen my boyfriend playing and I Decided to erase the app and reinstall it like maybe it was something up with my phone I was having other problems with other apps after doing that I tried to login and it kept saying my password was incorrect so I did the forgot password so I can create a new password, created a new password and then tried to login and it was still saying the password was incorrect I did that like three times before finally trying to log on in the web browser and then thats when it told me my account had been suspended so then I contacted them through email and they told me that they suspended my account because I had made two accounts and they erased my account and left my other account active and that username was not my username and I do not have two accounts so I looked at the name and I was like oh my gosh thats my boyfriends so I dont know why they just decided that I had 2 accounts because the emails looked similar or whatever it was they decided that they were going to steal all my money deactivate my account and honestly I just want all my money back that Ive put into the game ($319.70) because I feel like thats fair and I didnt do anything wrong here they made a mistake weve never use the same device. my boyfriend has his own cell phone theres really no reason for them to think it was the same account and I tried telling them but they just keep saying that they cannot restore the account Because it violates their policy and its like theyre not hearing me when Im telling them that I understand their policy and I understand them having to enforce it but I did not violate their policy they made a mistake and they should write theyre wrong they cannot restore my account or give me back the my trophys or points my levels, my time my Skillz tickets, I was so close to a hoodie and was excited. So I want my money back and and apology.

I have been playing blackout bingo for months. The game has always just randomly shut down and aborted matches well one night we had a lighting storm that lasted 4 hrs. It affected my data connection and cause a bunch of aborted matches. They deemed my refund rate too high and stopped refundng me for aborted matches. I continued to have the issue but was told when my rate of crashed matches was in line I'd be eligible for refunds or on aug 10. They later changed the date to aug 20. I deposited 60$ in 20$, intervals. And later this morning 10$ I had an acct balance of *** and I had just won the trophy for *** in winnings which would have gave me *** the middle of a match that I'm pretty sure I won this *** closed my acct and only refunded the ten dollars I want the rest of my money. They know they have an issue and because I made a legal threat is the reason she said but I feel it's because I'm eligible for refunds in two days and they owe me the 100$ bounis cash plus the *** dirty this whole time and if you look at the coresponce they are wishy washy and change the the info as they deem fit to. Only when I got VIP support did they start looking into the issue. In one night I lost over 100$ to aborted matches that shut down before I can even play. They are supposed to be actively I investigating the issue but I never got a warning about my refund rate. I did everything they asked me to do such as discontinuing any app that might be running in the background making sure I have a stable data connection and over a month into the problem somebody finally told me I was running an older version of the app which they don't let you know when they release newer versions so I uninstalled and reinstalled it and it still continued to happen.can you please help me? I spend a lot of money and at the very least I deserve my $bk

Hi, on Friday, August 5th, 2022 my Skillz account got banned. I dont know why it got banned. If your saying I cheated, I NO WAY used anything or any bot/system to cheat. If your saying I committed fraud, THATS not true, ALTHOUGH NOTE: I did ask Skillz for some bonus cash multiple times (example, $10-$20 in bonus cash) BECAUSE I had no money and I was broke at the time. If your saying I EVER abused any player (example, via chat), I did NOT mean to and I WONT do it again. ANOTHER NOTE: Everyone gets angry sometimes but YES, I DO agree you CANT take it out on other players. If your saying I lost any cash games on purpose, YES, I did lose a few cash games on purpose because I was having too much fun or being funny. But I PROMISE I WONT do THAT again. Im being HONEST. I dont know WHY I got banned is the REAL question. Whatever I did wrong I PROMISE I wont do it again. But it was WITHOUT WARNING, and if you look at request #***, thats the message I got. It was from a person named Garfield, BUT look at the end of the message. It says *** instead of Garfield. That COULD be a false ban, not saying it is though, but its just a little bit odd. I have paid Skillz HUNDREDS if not THOUSANDS of dollars and this happens? I tried reaching back out to Skillz at request #***, but I have still not gotten a reply yet, its been DAYS. I also tired using their live chat system, but *** said to contact Skillz about it. Skillz has not committed or tried at all to resolve this problem yet. My Skillz account username is x_TheSuperStriker_x, with my Skillz account email being *** Please tell me WHY I got BANNED Skillz, AT the very least, but what I would prefer the MOST is to PLEASE unban me Skillz, whatever I did wrong I PROMISE I will NOT do it again. And, if you CANNOT unban me, AT LEAST give me my deposited money back to all my *** Express gift cards I used to deposit to the Skillz games. Thank you. Sincerely, -

Where to eat and start is the good question but I played on the skills platform for Several years and things were going pretty good until I good until I want a tournament and then also and then all sudden at the end of it My entries just disappeared I had spent over a $100 or something like that I can't remember this time on that tournament and I had h*** to get them to even refund the Entry fees I paid for that tournament even though they said there was almost a no record of it I was at the top of the list Up until the end of the tournament when I was sat and actually watched I actually watched the timer time out and I was still in number one place and it was the prize was an xbox or something like that well after they did after A-day that said you know ghost's mode where it says that that they're processing the final after they posted the results I wasn't even on the list anymore but the top score that I had was still wouldn't be in the top score so they removed my entries so that they didn't have to send my prize That was just the beginning of the problems that I had with skills I still have not received any of my withdrawals from them I still you know what happened Several prizes since the 1st one that I never received and then when I got frustrated that they were manipulating my games and I had video proof of this day they blocked and banned my account now no they probably did have reason to block my account it was very mean after getting the the video proof that they were for sure 100% manipulating my account in games There are a lot of research on skills in their patents and their platform and their platform and it's clear that they have algorithms not set up to create a They're playing platform but rather their platform is set up for profit see if they continue to maintain maintain a specific win to lose ratio and to lose ratio they will receive nearly 90% of all money deposited and the only people that seem to be winning are their top tier affiliates and

I have been a player of Skillzs Pool Payday app since December . I deposited $10 onto the platform my first day playing and I never had to deposit ever again because I am very good and kept winning at least 66% of my matches. I was very profitable last year off of this platform bringing in a little over $11,000 net profit off of that initial $10 deposit. When players earn a certain amount of profit, Skillz would set up a Zoom Verification Meeting to watch me play the game for an hour or two through a webcam to prove I am not cheating or altering their software in any way. I had completed 3 of these verifications and never had any account freezes. 2022 is when Skillz is starting to act shady. On July 10 this year, Skillz suspended my account and informed me that I was in violation of their Terms of Service, but could not provide me with any explanation or proof of why I was being suspended. I was asked to agree to the *** again and my account would be re-opened. When my account was re-opened, Skillz had removed $633 from my account. Thats when I should have quit with these scam artists, but I continued playing because I had fun playing this game. On July 23rd, I was winning enough games to make a withdraw of $750 from my account. As of yesterday, 08/04, I had also accumulated over $500 on my account. After spending *** Ticketz in the Ticketz store yesterday, I received the attached email stating that I was in serious violations of the *** again. Skillz banned me permanently, cancelled any pending withdrawals, and closed my account without any refunds. I was absolutely not cheating or breaking their *** whatsoever. I am friends with a lot of the other top players on this platform and I have been speaking to them outside of Pool Payday to find that they have run into very similar issues with this company. Once you start becoming too profitable, this company will ban your account and threaten to take your to court to recoup your cash that was earned fairly.

I'm a doctorate student at a university working on a dissertation about online gambling. Out of curiosity, I downloaded a gambling app and started playing its free games. Then I explored the game further and paid real money to understand the game and its impact on players, which is the purpose of my research. Just last week, I withdrew my money from the app. The app promised to deposit my money, $130, to my bank account within 4-6 weeks, to which I appealed since from playing with real money I've earned a Black Tier status. They told me it would be in my bank account in 4 business days. Today is the fourth day, and I was told that it was deposited into two bank accounts: $55 was deposited to the bank account I used when I first accessed the app (which was closed since January this year) and $75 to my current bank account from which all the money I used for the games since February was taken from. There's no way for me to choose the old bank account whenever I used the app, so the fact that I've changed my bank account should render the old account null. I followed up with them and I was advised to contact the bank and asked how to get the "deposited" amount. I called the bank and they said it's standard procedure for the company to not receive deposits, online or through bank, to a closed account and they told me to communicate with Skillz. I contacted Skillz Support again and relayed the bank's information, and they refused to pay me and asked me to communicate AGAIN with the bank. And so the hassle of going back and forth with Skillz and the bank for $55. This is clearly Skillz's fault, yet there's no apology for the mistake committed and they are still insistent that I take the money from the bank. I've been transferred to different people, and all of them refuse to deposit my money to the right bank account. I still have $100 withdrawn from Skillz yesterday and I'm afraid this won't be deposited again to my correct bank.

March 22,2020 at 13:31 PDT, an email was sent to my my son regarding this suspension of his account. Both accounts received the email containing account suspension on the same day. (13:32 and 13:31 PDT). He told me that he emailed ***@skillz.con right after receiving the email. He also talked to live chat agents, and was told to wait for the next business day for a response. So he waited and waited and waited. Emailed skillz, received a reply saying to expect a response within 24 hours. So he waited again and again but he never received an actual response from skillz ***. After multiple emails he made, his account was blocked because, again he was accused for violating their terms and conditions. He talked to a live chat agent and was advised to use different email and send a request to skillz. Long story short, He never received a response from skillz *** group. My son tried to sleep late because he kept on waiting for a response from skillz. Now, we want to ask that skillz will gave us more time to explain our side. We want an action right away. I am filing on behalf of my son, ***, account holder of *** and ***. I was really shocked when my son told me what happened on his account. I know that he gave his best while playing this game. Also, I know my son has a clean intention on this game. He didn't want to violate any of your rules and regulations. Actually, he encouraged us, and more than half of our family members to play this game. That's why we told him to make different accounts for us, but using his name because he already had an existing account on skillz. So he made us different accounts. If skillz doesn't allow having multiple accounts, why they didn't suspend them on the first place. They will suspend the accounts when they finally won money and will request for withdrawal. I am writing this letter on behalf of my son, and my family, and we are asking for your kind consideration on our request. Nobody doesn't want to be in this position. We are begging that you reconsider our request. Suspended accounts: ***[protected]@gmail. com ***@gmail.com PS.. Both accounts have pending withdrawal request with a combined total of $450. Withdrawal request were made last 16th of March .

I've used Skillz for many years. At some point or another I accidentally created a second account because I had made an assumption over what email address I had used with my account. It turns out my account was actually created under an older email address so I accidentally created one under my new email address. I quickly realized none of my in-app accomplishments were there and figured out that I had accidentally created a new account. I ended up figuring out what my old login was and continued to use Skillz under that login for several years, spending lots of real money while I was at it. Recently I got a new phone and when I had to login, I again realized that I had two accounts The one that I actually use is under an old email address that I never use, so I was hoping to change the email address on that account to the one that I currently use, but the app wouldn't let me since it was associated with the other account. This was an honest mistake and you can easily tell by looking at the second account that it was barely ever used. I reached out to support to see if they could help me close the account that I had created accidentally so that I could change the email address on my real account that I use to my primary email address. I had explained how I accidentally created a second account at some point and very clearly specified which one was my "real" account (it's also very clear by looking at it). They responded by telling me I violated their TOS by having two accounts and that they closed down my real account and that I could continue to use the one I created accidentally. They fully acknowledged that players often don't realize they have two accounts. I lost everything that I've spent with them now as I've spent lots of money in my account over the years, have made progress on lots of achievements (many of which give you real money when you hit them), accumulated a large number of tickets (which can be used to exchange for real money), and raised in the ranks which accelerates your earnings of those tickets. I'm not sure if it was an accident or if it was strategic on the support member's end to remove the account that they would have to soon pay out money to, but either way it seems extremely harsh when they recognized that this was an accident and I reached out to them for help. It also seems unnecessary to remove the account that got all of the use (and the one that was created first; wouldn't the second account technically be the "illegal" one?) when I fully acknowledged my mistake, they kept the account that was clearly created by accident and I had specified all of this (not that it wasn't obvious by looking).

I started playing solitaire cube not too long ago and then introduced my husband to it. We are married and have a joint account and have one tablet that we use. He created an account deposited money from the same account I had used. A few weeks later I recieved a message saying that his account was canceled because they thought I had 2 different accounts. When I explained to them that we are married and have the same account they told me he is free to play the game as long as he uses a different method of payment. So he had to create and entire different account which did not have any payment method saved due to me introducing my sister to the game and when she deposited money she used a refferal code that allowed him to get $10 towards the game. My sister also sometimes used the tablet. Either way suddenly I recieve an email and only I do my husbands account was cancelled which had like $30 and my sisters account was cancelled which if I recall correctly she said had$50. They recieved no notification no email letting them know they cancelled there accounts. I suddenly recieve and email with the rules which state each person can have there own accounts. I explained to them that those accounts do not belong to me and Would just recieve robotic responses as if he was not comprehending anything I was saying. But then he did continuously mentioned that they are free to play the game as long as they have there own payment info. When i explained to them that they were using there own payment info and that it was a shared tablet then the suddenly was told that they have to play on there own devices. When they requested there money they were denied. And now I believe my brother who is using HIS OWN DEVICE AND HIS OWN CARD WITH HIS NAME JUST CALLED ME SAYING HE CANNOT GET INTO HIS ACCOUNT AND WAS CALLING ME BECAUSE HE KNEW I PLAYED THE GAME AND WAS WONDERING IF I WAS HAVING THE SAME ISSUE TO FIND OUT IF THE GAME IS DOWN. When I went to check I couldnt access my account either. When I went into my email to contact them I saw that they had sent me an email saying that they closed my account due to a violation. I am not sure at all what they are talking about since my sister and my husband have not even created a new account since they are trying to resolve there accounts that were cancelled. So I have no clue what I ever violated let alone what was violated today just now that caused my account to be cancelled. For as large of a company they are and for how many people that play and for how many people they screw over how is there not a customer service phone number where you can actually speak to someone and get a situation escalated or even get some answers instead of robotic copied and pasted prewritten responses?

I have been pushed to the absolute edge by this company and they have taken no responsibility for it or been able to demonstrate that they have made any real effort to rectify the situation. This is a situation that has been going on for more than two months and am no closer to a resolution than when it started. I redeemed $10,000 in *** gift cards via their redemption system and after a huge delay in processing and no sign of them coming through. Eventually I was sent the codes in 5 $2k chunks in the content of the email. Knowing what I know now I should never have accepted the codes in this form as it goes totally against *** terms and conditions in that it meant that I was not the owner of the gift code. Historically, when I have received the gift cards they were sent to me directly and this is of course what should have been done on this occasion. I have never received an explanation as why it was sent in this way. I made a request for the gift cards to be sent in more managable portions which was refused (I don't have a real issue with that) but crucially the detail of the gift codes was included in the content of the mail. When I went to redeem the first code, I received the message that the code had already been redeemed. I then checked with *** why this was, and also at that time checked the status of the other codes with *** (they hadn't been redeemed) and shared the detail of this conversation with Skillz. Again, because I was not the owner of the code I was unable to make any complaint or investigation myself and am wholly reliant on Skillz to pursue. Following the sharing of that chain with Skillz, in fairness to them they did credit the one $2k code - sent in the correct fashion and easily redeemed - but as soon as I went to redeem the other codes I received the message that all other codes had been redeemed so have clearly been stolen either by someone at skillz or Amazon. The fact is that Skillz are wholly culpable because of the way they have managed the process. What has followed has been an absolute nightmare in terms of a customer service experience. I am wholly reliant on email responses from someone called "***" who I am lucky to get a response from every two weeks and that tells me nothing or shows any evidence of anything being done to resolve. I actually had the farcical situation this week where I received a mail from "***" on an unrelated matter when my last 5 mails to him had been ignored. I replied to that mail, and you guessed it, it was ignored. I have been pushed to the absolute edge by this situation and don't mind admitting that it has left me feeling suicidal. There is no empathy from Skillz as to my situation and seemingly no initiative to resolve it. With no end in sight and clearly a huge amount of money I am desperate and feel the way I have been treated is disgusting! I am begging for this to be resolved quickly and hope this reaches someone who is empowered to do something about but I am not hopeful.