Rain reviews and complaints
Bad service
I have cancelled this contract a while ago and now Rain has handed me over and I have received demands for payment. They do not listen when you cancel your services with them and it took them more than a year to collect the router from my place. The router was switched off in all that time and I did not use the data and according to there advertising its a month to month contract- no payment no data so I am not sure where they got the amount which they claim I owe them.
Desired outcome: Please resolve this matter
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Please resolved this matter
Rain internet service provider
I have cancelled my subscription in the beginning of February 2024 and made an effort again to make sure they cancelled. Twice their employees confirmed it's been cancelled and they won't debit my account. Here we are 1 March and they double debit my account and dealing with them is utterly the worst to deal with. They refuse to hand over the names of the...
Read full review of RainWifi
Last month I cancelled my Rain Subscription. However I still get invoices that I owe them R1 058. I don't understand why must I pay because it was cancelled and I even got confirmation that my subscription has been cancelled. Please arrange to come and collect the equipment. What is the R529 that I must pay for? How long does the subscription take to cancel?
Read full review of RainWi-Fi
Good day,
I received a sim card from RAIN on Sunday paid my subscription immediately and then registered, I needed to ficca the sim card, which I did on Monday morning early, I still don't have working Wi-Fi after countless phone calls and the task being escalated to top priority at least 3 times! The whole process is supposed to only take 24hrs, it's now been 4 days and no one can tell me when my Wi-Fi will be connected! Pathetic service!
Regards Derek
Good day,
Where to start ?
I wouldn't recommend Rain to anyone. I placed an order for the 4G sim two weeks ago !
After calling multiple times, I have received absolutely noting, not even answers regarding this issue.
Every time I explain the situation to customer care you guys say you will contact me back, but then do nothing about it.
Your service is unprofessional, unacceptable an may I just say down right ridiculous.
I have been very calm and patient with you guys, even after two weeks of crappy service.
If anyone is reading comments, wondering if Rain is a good option-THEY ARE ABSOLUTELY NOT !
No service at all
I am still waiting for rain to cancel my subscription and to date I have not received a call or correspondence after I spoke to one of their agents by the name of Nthombi and I requested cancellation and she issued me with a reference number [protected] for my cancellation request at the end of November. I logged into my rain account to request cancellation as well after I was assured by the agent that she logged a cancellation request on my behalf and to date nothing has happened. I don't need your services anymore and I will not be held liable for fees after I requested cancellation.
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