Quest reviews and complaints

We have had countless problems with Quest, Dex, Yellow Book. It's all the same, and they will call you inter-repeatedly so yeah, it's basically the same folks. First the mess up our phone book ads, then they bill us for services they did not perform, and let you talk with a customer service person that is clueless or obtuse. Nothing gets done, more bills arrive. I refuse to continue with the phone book ads...then they list my coffee shop under furniture repair. I complain and I get deleted entirely form the yellow pages. So I call them up and they say I should not expect a basic listing, as they call it "a free listing" even though my phone company assures me they pay for each business land line in order to assure the information is correct. Last month the new yellow book arrived, I am still not in there at all. This is after I called them and went over all the info and got an assurance that the next book would list us with the other coffee shops in the area. I can't understand why this company would want to punish business owners who don't play their game, it's not like we will pay them in the future if we go under.

I have several complaints against Quest. I was b eing charged for 8 months for a voicemail box service for someone else - the charge was under "billing services" so I never questioned it until I went to reduce my services. I also continued to have my bill increase even though I wasn't doing anything different. I was told that I was on a contract so when I changed my phone options they increased my internet bill. Most recent my service has been temporarily shutoff and it's friday and I can't find out why. I am NEVER late on my phone bill. The repair guy said it was at Quests request but he couldn't tell me why because he couldn't get into the records. I have to wait till Monday.