Phil Long came out with some great coupons for oil changes. I bought two of them. Each was for 10 Oil Changes and several other services. I have two Navagators. If i had known that they would expire I would have bought only one. Now I am stuck with coupons for 6 oil changes and they will not honor them. I am a Ford product owner and have been for many years dating back to my new 1958 Ford. Through the years i have tried to use Phil Long for my maintenance and have found them to be very over priced and quite dishonest about what needs to be done on the car. I thought they could change my oil OK and that is why i bought their coupons. I think when a customer pays for 10 oil changes he should get ten oil changes even though it takes longer than a year. Phil Long is so big now with all the types of cars they sell they have lost customer service as their goal.
Monthly computer generated phone calls made to previous customers are a nuisance and may cause problems if the call is received during an important meeting during work hours. This is a fact with me. Phil long Ford of Chapel Hills in Colorado Springs, CO has managed to call me several times during important meetings at work. This has got to stop. I have moved sense my last service at Phil Long Ford back in June of 2008. As of yesterday I have received this advertisement call. I have called Phil Long Ford to have my name removed from the phone list and it has not been accomplished.