The good, the bad, and the ugly - discover what customers are saying about PenFed

Welcome to our customer reviews and complaints page for PenFed. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with PenFed.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used PenFed's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with PenFed, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with PenFed. Your feedback is an important part of our community and will help others make informed decisions.

11:59 am EDT
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PenFed Auto loan dept

This is the absolute worst most frustrating company to deal with from a customer standpoint. It is nearly impossible to make a payment by phone. Maddeningly difficult to get a representative on the phone once you enter the phone-cycle hell. They use an archaic system to set up bank payments which failed after my one successful attempt. I have been assessed a late fee twice and reported to the credit bureaus twice based on their errors. I would happily refinance with another company except for the less favorable rate I would incur.

AVOID PenFed at ALL cost!

RR Ringo

Very Dissatisfied Customer

Desired outcome: I would like a call from someone at PenFed who can fix their problem with payment by phone.

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9:33 am EST
The complaint has been investigated and resolved to the customer’s satisfaction.

PenFed trying to make normal cc payment

PenFed better Not lose or steal my $5, 000.00.
More than a month ago I electronically sent 2 routine money transfers from the most excellent USA financial/Insurance organization, USAA. I had 2 previous transfers clear and credit my PenFed American Express credit card. The last 2 transfers $2, 000 and $3, 000 in Jan, 2013 have yet to clear with PenFed. USAA informed me that their checks (transfers) had cleared through PenFed.
So, WHERE"S THE MONEY? I'm on the phone now talking to PenFED a representative who initially told me to call back in a hour so they could research the "problem". I have repeatedly sent them all the INFO they asked for by E-mail.
What the heck is up with PenFED? Are they scammers? How can we get our money back since it is impossible to try to deal with Penfed's people or website to get any results?

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The complaint has been investigated and resolved to the customer’s satisfaction.

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