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CB Optum Bank

The good, the bad, and the ugly - discover what customers are saying about Optum Bank

Welcome to our customer reviews and complaints page for Optum Bank. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Optum Bank.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Optum Bank's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Optum Bank, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Optum Bank. Your feedback is an important part of our community and will help others make informed decisions.

ComplaintsBoard
S
11:12 am EST
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Susan Martin. I have an Optum HSA Account through an old employer - Rockwell Collins. I have tried three times now (third request today) over the past 30 days to request updates to my account and to receive an HSA Bank Card. The first request was made on November 20th. I updated my mailing address and email address with an Agent by phone and...

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10:47 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Sometime last June Optum decided to change their system, and render our existing HSA debit cards inoperable. I presume they sent notices that I ignored. In September (approximately September 24th) I attempted to use my card at a medical provider but it was declined. I contacted Optum that day, they informed me new cards had been sent out in June. I had not...

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10:47 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I tried to use our HSA account and was told the card isn't active. I called on August 11th to find out why and was told they were replacing the cards and a replacement would arrive in 3-5 days. I hadn't received it, so called back on August 21st. I was told again that another card would be sent and I would receive it in 3-5 days. I explained that I need to...

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J
12:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Optum Bank Horrible experience the worst company

$16,0000 of my own money I transfered into this optum account there wasn't any issue funding the account. I claimed a reimbursement. Account is restricted I called and was told by customer service they will email the fraud department it would take 2 days. 2 days turned into 3 almost 4 weeks I keep on getting the same storey over and over. I've confirmed it was me. Whenever I logged into the account it was on the same device nothing changed to say it was not me. There's no legitimate reason for the restriction. Ive took the nessary steps to clear this up. I was advised if this continued to seek legal services

Juanita nyanzi [protected]@gmail.com

Desired outcome: My account fixed

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M
6:00 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Optum manages my retiree HSA account with debit card access. As with all of these types of accounts, they monitor for ineligible charges. I understand this. However, Optum has taken this duty to an unreasonable extreme, causing me unnecessary inconvenience bordering on harassment. They have rejected two out of the four debit card claims I've made in...

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