NationalCreditReport.com reviews and complaints
trying to cancel the free trial
I tried to cancel the second third fourth fifth sixth and seventh day every time I dialed their number I would get an automated voice machine that told me to leave my number and they would call me back I called and left my number 29 times and never got a call back I have my call logs saved to prove it not only do I leave a message 29 times I tried to call them a total of 58 times still cannot get a live person so how in the hell do I cancel and how do I get the charges off of my bank account
sketchy business
The scammers thought they could scam me, but after researching more on NationalCreditReport.com I called to cancel the membership fee within the hour, and someone answered right away. So I think this helps with having them charge your account within the 24 hours. The lady who answered was polite and nice, so that was something different than the comments about the reps mentioned here. I do recommend you beat the late rush they have later after the 24 hour is up to get an earlier cancellation. I did also e-mail the 'scam team' and recieved an e-mail from sam ambrose who is supposed to be the VP of the NationalCreditReport saying that my account had been cancelled. On the site it says due to fraud I will have to call to verify. I didn't risk to wait for the email - as I tried to log on again to the site and it said my account had been canceled. Therefore, I called the NationalCreditReport line.
Got it canceled and hopefully it does not charge my account. I asked about the $1.95 refundable fee and the lady said it will be taken care of within 3-5 days, meaning before the 7 day trial.
-hope this helps!
The complaint has been investigated and resolved to the customer’s satisfaction.
I promptly received my credit report from www.nationalcreditreport.com, but had a similar experience with their so called customer service. I sent 3 emails explicitly stating to cancel my account immediately so I could avoid the $14.95 fee. I called as well, and after being on hold for 27 minutes, began speaking with a representative. I asked her to cancel my account, which she did. I made it very clear that I did not want my account charged and she said that it would not be. This was one week ago and I'm wishing I had her statement in writing because I just got charged $14.95. I do not recommend www.nationalcreditreport.com to ANYONE! It seems that their "free" credit report implies that they will charge your account regardless of your actions.
How can www.nationalcreditreport.com help me? Give me my money back for a service they are no longer providing.
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