Since June 20, 2020, I have received three emails saying that royalty payments now totaling $113.58 CAD will be deposited to my bank account. So far nothing had been deposited. I checked my account and my banking information is correct. They do not answer my emails asking them to look into why I'm not getting paid with no response. A telephone conversation got no results and the rep somehow cut me off without calling me back. Their customer service sucks big time!!
The customer service offered by Lightening Source is SO BAD they could also be a government department. They keep sending me proofs which have unacceptably low print quality with blurred text through the book and seem unable to tell me why the book looks like its been checked in a puddle. I keep telling that the proof is unacceptable and there response is that they don't know what's going and that I should fix. How can I fix it if they don't tell me what the problem is. They have completely screwed a deadline, lost me a lot of sales and refuse to take responsibility for their inability to print text correctly. And this is now my third horrific experience with them.
Lightning Source is terrible at customer service and completing a project for their clients on time. Rude, bad attitude, and ignorant. Here are the main problem employees Yolanda Hall (confused), Heather Henderson (clueless), Cassandra Walker (lazy), Dana Sanders (a real ###), & Leslie Sullivan (really stupid) Do yourself a favor publish your book as an ebook, this company single handed will kill print books.