Laurel Awning Company reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about Laurel Awning Company
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Defective product
Two years ago, spent almost two thousand dollars to have a vinyl awning (winter cover) made for our patio area. The canvas awning used for summer was in place when we purchased the house and Laurel Awning was the maker and installer of the steel frame. At the time of my order and through subsequent calls, asked the company to contact me when the new awning was delivered and installed and the summer awning removed. Came home from work one day at lunch time to find the installation crew tearing off the summer awning and installing the winter cover. That was really the beginning...noticed during installation that the specially made and expensive cover was not sewn properly with large gaps in the stitching and too small for the frame. Expressed my dissatisfaction during the installation and was told to call the company. From there the service person became belligerent, used profanity toward me personally and began slashing at the cover straps with his box cutter. Needless to say, I was astonished and somewhat fearful as I had never had a service person speak to me that way, especially with a box cutter in hand.
The company at the time begged to allow them to make up for the reprehensible service. At the time, I just requested my money back and told them I would think about it. The following spring they re-installed the summer awning and were very pleasant. I then decided they were sincere about making things better and ordered another winter cover. It was on for about 2 months before it starting ripping on the sides.
Contacted the company, who sent out a representative to look at the damage. At the time, they advised they would repair it during the summer. As it turned out they did not repair the damage, when I called to ask for the return of the awning, learned it was not yet done. Finally, received the poorly repaired awning back via UPS (instead of being delivered by a service person)with a NASTY note from the VP, Gregory Schmieler, telling me to find another awning company to deal with as they WILL not provide service to me from this point on.
The folks at Laurel Awning have demonstrated they are not honest, provide poor quality and then are rude about it. I would caution anyone against doing business with them.
The complaint has been investigated and resolved to the customer’s satisfaction.
Defective Product, Poor Service, Rude Service Man, Unprofessional Management
Two years ago, spent almost two thousand dollars to have a vinyl awning (winter cover) made for our patio area. The canvas awning used for summer was in place when we purchased the house and Laurel Awning was the maker and installer of the steel frame. At the time of my order and through subsequent calls, asked the company to contact me when the new awning was delivered and installed and the summer awning removed. Came home from work one day at lunch time to find the installation crew tearing off the summer awning and installing the winter cover. That was really the beginning...noticed during installation that the specially made and expensive cover was not sewn properly with large gaps in the stitching and too small for the frame. Expressed my dissatisfaction during the installation and was told to call the company. From there the service person became belligerent, used profanity toward me personally and began slashing at the cover straps with his box cutter. Needless to say, I was astonished and somewhat fearful as I had never had a service person speak to me that way, especially with a box cutter in hand.
The company at the time begged to allow them to make up for the reprehensible service. At the time, I just requested my money back and told them I would think about it. The following spring they re-installed the summer awning and were very pleasant. I then decided they were sincere about making things better and ordered another winter cover. It was on for about 2 months before it starting ripping on the sides.
Contacted the company, who sent out a representative to look at the damage. At the time, they advised they would repair it during the summer. As it turned out they did not repair the damage, when I called to ask for the return of the awning, learned it was not yet done. Finally, received the poorly repaired awning back via UPS (instead of being delivered by a service person)with a NASTY note from the VP, Gregory Schmieler, telling me to find another awning company to deal with as they WILL not provide service to me from this point on.
The folks at Laurel Awning have demonstrated they are not honest, provide poor quality and then are rude about it. I would caution anyone against doing business with them.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Sorry to say I was treated the same, but my cost more. The owner Greg would not even call me, he hides behind his assistant Crystal. They tore my awning several times. The install was terrible. Once they get your original payment the customer service is done. I would go without a awning before using them . Please do not use them for any services. They do have good prices but there is a reason for that. Learn from our mistakes. Buy elsewhere .
I also spent approximately $2000 on an awning from Laurel Awnings. I have a summer canvas awning on a fairly large area. The frame was already in place when we purchase the house. The first time the awning was installed there were issues with some damage to the track that runs along the house. Promised they would fix it when they took the awning down. They did eventualy come and fix the damage after repeated phone calls to the owner. However when they returned to put the awning up the second year there were many problems. They did not line the poles up correctly when they repaired the framework, so the inexperienced men who put up the following summer ripped the awning and several of the velcro straps. The awning hung on the frame awkwardly causing addition wear. After repeated calls and empty promises, we were informed they no longer wanted to service our home.
I would caution anyone interested in an awning not to use Laurel Awnings. Unless of course you are looking for inexperienced staff and unconcerned management. If you are looking for proffessionals and quality work, look somewhere else!