Jenson USA reviews & complaints
The good, the bad, and the ugly - discover what customers are saying about Jenson USA
Welcome to our customer reviews and complaints page for Jenson USA. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Jenson USA.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Jenson USA's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Jenson USA, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Jenson USA. Your feedback is an important part of our community and will help others make informed decisions.
No Tracking for Overnight Shipment
I placed an overnight order with them and didn't receive tracking info. Tried calling customer service and it's absurd that they don't even offer phone support. So the customer service info on the website it a lie and deceiving since it states that you can talk to so called a pro. However it simply gives you a message and sends you a text saying someone will reach out within 48hrs. This is not useful to me after paying $32 more for overnight shipping
Desired outcome: Get my tracking info and the ability to talk to an actual human
Overcharging on orders
I have placed 3 seperate orders from Jenson in the last week (order #6119003,6119003 & 6115493). All of these orders required shipping to Canada and on Jenson i have the price set to CAD. On all of these orders i was charged more than the total of the items ordered + taxes + shipping.
On these three orders based on the prices they advertise on their website vs what i have been charged to my account i have been overcharged by $79.10 CAD.
Desired outcome: I need my account to be credited for the over charges. I would also appreciate some sort of goodwill gesture from Jenson as the onus should not be on me the customer to follow up on their oversight.