I ordered a Red-Set-Go from this company on the web. On the order form, there was a place to check off to automatic updates. I did not check the box. One month later, I got a box with two more items and a charge to my credit card. I thought perhaps it was part of the first delivery. Then in February, I got two more items and a charge to my credit card. I got in touch with GAIAM, who said I had to call to cancelautomatic updates . Why should I have to call to stop something I never asked for in the first place! The woman I spoke with was rude on top of it all and wouldn't take the shipments back.
I had to get in touch with my credit card company to remove unauthorized charges to my account. Buyer beware of this company!
These guys are horrible. I've read dozens of complaints on Bizrate.com and other shopping sites. Wish I'd read them before I ordered the Christmas gift for my sister that never made it. Their customer service is completely unresponsive, and they obviously don't care about service at all. Its really too bad, because its a great idea and business model, but they suck.