I cannot stress enough for people to not come here. These guys are complete crooks, they'll take you for everything you have. I purchased a vehicle off of them, and one month into having it I found out it had transmission problems. It was past the 30 day warranty, but I still took it up to their shop to have it "fixed". They called me the next day and told me everything was good, it only needed a tranny flush. I'm still having the same problems with my car. These guys are a bunch of tools in suits. Do not make the same mistake I did.
i was looking at there adds on craigslist and there main web sit and they had two cars i was looking at and them i called them and they said yes they have them and they said to come on down so i drove 2 hours to the dealer and i went in and ask them about the cars i was looking to buy out right and they said sorry we don't have them no more and then try to have me buy a car for 2, 000 more then i had and say i have to finance it and i said no thank you and they wore getting mad about it and said i had to and good [censored]ing luck geting a good car for 3, 500 the car they tired to put me in had the air bag light on was not clean and need all the work did to it and i ask them about it and they said i would have to deal with it so i left the place they are no good people so plaes dot go to them and if you got some one you care about dont let them go to them to thank you for your time richard
We went there to take a look at Subaru forester 2009.The price was $13, 995
Not too bad.I called dealer to find out if its correct, they sad yes the price is what you see on the ad.I did ask if there any more charges to this car. They sad ONLY doc fee 399$. Well does not too bad is it?
But when we got there, after a test drive I sad I like it! We went to the office. I asked to give me a carafax on this : vehicle
they sad that they don't deal with carafax cuz its not good… Thats starting to sound wrong, anyway they gave me some kind of report from web site that few people know.
On that list it was perfect. Finally i got the price of 17, 700$ plus fees. Is that right, they state that it had an inspection and whole nine yards.Price on cars.com was 13, 995$
Thats a rip off.We never got the car in the end. And who knows if it was good condition car to start off, it looked good but who knows what inside.Maybe it all rusty and was in the flood.
First of all, I have never written a complaint before, but this place was so bad, it compelled to let others know about it. I traveled there to check out a car I saw online. When I arrived there, I was little disappointed when there building was run down and there was grimy looking sales people that appeared as if they had just got out of prison. Nevertheless, they had the car I was looking for. I had a mechanic check out the car and he found a whole list of issue's that where hidden from me at the dealership. I told dealership to fix these problems or I was not interested in buying the car. The sale's guy go's "yea, yea, yea, we'll fix it up for ya". Then I said "Great, after the repairs are made, I'll have the mechanic look at it again to make sure its all set" At this point, the sales guy brings over the manager who begins to try to get to buy another car I didn't want. (He was trying to avoid making the repairs on the vehicle I wanted.) I told him I'm not interested. Then he starts to insult me personally and starts yelling and screaming. I got up and left.
The car was also way above KBB retail value and they didn't want budge on the price. Also, they didn't want my trade in because they "they couldn't sell it their", while another dealership gave me a generous offer for my trade in.
The bottom line is these are not the people you want to a car from when there are plenty of honest and legitimate dealerships o choose from.
I went there to look for a car I was buying for my 21 year old daughter, I saw a car I thought she would like but I didnt buy it the first time, I wanted her to see it first. I went home, looked on the computer and found it, she loved it so we went up there the next day to get it for her. When we got there it was in the service department. I asked the saleman if we could get it and he said lets go for it. My husband showed up and we got down to filing out all the papers, saw the finance man talked about the loan..ooo and by the way we along needed to finance 3996, but when we went to see the finance guy he showed me the computer and I noticed he had added on 2000 dollars for a service warranty that I had never asked for. SHADY!!! Well to get on with the story...as my salesguy went up to talk to the manager, the salesmanager told him the car had been sold 4 days before. There was no sold sign on it the day before, no one knew it was sold and it never came off the website. What a scam. Well we left there without buying a car, pissed off and my daughter all upset...that makes me the most mad. Well not done..someone in the finance department ended up calling my husband to check his credit so we could the car THAT HAD ALREADY BEEN SOLD. Now a week later, we get a statement saying we have a warranty on a CAR WE DONT EVEN OWN.
STAY AWAY FROM THAT PLACE!!! They will piss you off totally and play you.
Lets see I searched on cars.com 1-24-10 and found a truck at Empire Automotive Group. Price was $9, 995.00, so I drove 1.5 HRS down the next day. Found out now I need to add $2, 995.00 to price of truck, there is DISCLAIMER at bottom of the web page.
This is add on bottom of page...
New England’s Largest Volume True-Wholesale Dealer. 100 % guaranteed credit approval, max trade allowances, lowest prices and the largest inventory 350+ in stock. Retail Auto Dealers are welcome but must provide valid dealer license at time of purchase. With our sales volume we ask that you please confirm vehicle availability in advance. This limited time sales offer is automatically reflected exclusively to consumers as part of our Winter Blitz up to 2995.00 matching cash sales event going on now. This offer cannot be combined with other promotional savings, please print this ad and present it upon arrival to our store. For more information please visit our web-site or contact one of our customer service representatives today. Terms and conditions subject to change for sub-prime financing and all trade match money is based on the actual cash value of the trade. Sales Tax, Title and Administration fees are additional. Must be 18 years of age or older with a valid ID to qualify. For additional information or details please call or visit us today. Terms and conditions are subject to change with or without notice based on additional servicing requirements and or customer requests / preferences.
Do you see where is says add $2, 995.00 "yea me neither"
Also on web site...
Our Mission Statement
At Empire, we are dedicated to exceed our customers’ expectations by offering the highest level of Customer service available.
YEA OK, Maybe staff should read "OUR MISSION"
SERIOUSLY DO NOT GO THERE, STAY AWAY EVERYONE, DON'T WASTE YOUR TIME...
If you like hearing [censored] all the time, you will be in the right place. The sales
staff is very unprofessional, and "Misleading Price"
where do i start.. do not buy a car from these people.. I went there with 10 suvs or trucks i was interested in.. when i got there almost none of them were there or the ones that were were junk.. I ended up settling for a car that i had not done any research on only to find out when i got home i paid 2000 dollars more than the internet price . they told me that the internet price was as is and they recomended that i pay a little extra and they would check it out and make sure the car was in great condition.. well i drove it for two weeks and i had to spend 1500 dollars to repair it when it broke down.. when i got it back i had it one day and it broke down again for the same problem .. they took it and said they found no problem.. I had to do all the research and tell them how to fix it... then i found out the failed to tighten the main pulley bolts they took out... I am so pissed.. when i was there i met others very unhappy... Oh... i also bought the extended warranty from them.. read the fine print.. they told me i was covered when i drove out.. no such luck.. 90 day waiting period.. after all this i finally got it home and you guessed it.. one day later the transmission went...now my car is worthless and i am 6000 dollars into a car that is only worth 2000 and they dont care or are unwilling to help.. they are ###.. as many people say... Dont buy a car from them...!!!
We purchased a vehicle on june 22nd and were also sold a warranty service wich cost $2095. We cancelled this warranty service before it completed 30 days, like we were told to do, on July 18th.
Today is October 29th and we still haven't received the full amount back.
I have called them SEVERAL times, each time I call it takes me about 2 days until I am able to speak with a person. Each time they a had a different excuse, you name it... from saying that we hadn't sent the requested information (although they confirmed when we did), to blaming the warranty service company. It feels like they are trying to see if we are going to give up on it. Last week I found out that when they sell this warranty service to the customers they actually keep 2/3's for themselves, that's why they were so eager in selling it in the first place.
If that helps: DO NOT BUY ANY CARS WITH THIS COMPANY. They are truly bad.
I hope all these other complaints serve to help the next potential buyers protect themselves from this company.
I purchased a used Volvo from them - drove it for 20 days and then had to have it towed in b/c the engine was knocking really loud. Thank God I got the warranty b/c it has been a nightmare! More than a month later and my car is STILL not fixed! First is was the lifters, then something else, then we were waiting for a new motor - then they got a used motor w/ less miles, but they broke something else putting it in and now I STILL don't have my car! I've been making payments on it - AND had to rent a car for 3 wks ($900!) then had to forgo having two cars on our vacation and this week had to work from home b/c I am not sure who is reimbursing my rental costs! Top that off with the gazzillion messages my husband has left for the Manager and Owner of the dealership without ONE return call! I'm furious and disgusted with their business practices!
VERY MISLEADING ADS. READ THE FINE PRINT AT THE BOTTOM OF THE AD!!!
HOW DO TEY SLEEP AT NIGHT. CROOKS!!!
Empire Automotive group is a real disappointment, I drove 4 hours to get there for a Jeep that I saw advertised on autotrader.com for $6995.00 and when I called they said they would give me a good deal and nothing was wrong with the Jeep, However when I arrived they wanted $9995.00 and the check engine light was on and they did not want to fix it. So if I were you I wouldn't waste my time with this place as they have a bad rep according to many other dealers that I talked to that day.
I bought a car from these clowns and it was a lemon. They had me come back 4 times to make the necessary repairs. Each time they said they were too busy and had to reschedule. I drove 3 hours each time for nothing.
Randy Miller is the President, and probably the sleaziest businessman I ever met. They brought me into his office like it was some sanctuary. He was a nasty bitter little man stuck in the 70's with his poodle curly hairdo, and polyester suit. Of course he refused to make it right, and said there was no lemon law in NH.
Why does the NH Attorney Generals Office let this man stay in business? In his next life he will surly come back as a rabid skunk.
Empire Auto in Manchester NH misrepresented price and mileage in ad. I stupidly still bought the BMW Z3...it...