Ebs.in reviews and complaints

Hello Fellow Members,

If you're looking forward to get the merchant services from EBS, I'd suggest you're on a wrong track. EBS.in could be such a big fraud company I really never thought about it. I have had an account with them since 2012. They offered me the Gold account saying that I will be able to charge the International Credit Cards which actually never happened. So i started using it for Indian transactions.

Since 2012 after their fraud with one of my other client, I stopped using them. Yesterday (August 22, 2016) One of my client chose an option of Credit Card on my website and tried to make the payment for the invoice generated by us. Unfortunately, we had EBS ON on our website and he tried to make the transaction. By mistake, he did it twice and both the payments of Rs.94512.49 got through.

Ofcoruse he made the payment twice by mistake so we had to refund one of the payment. When we refunded one payment, they charged us Rs. 5434.46 for each transaction where we had already refunded 1 payment which was done by mistake.

When i called up the so called "We don't care attitude Support Department" they said no matter you refund them or not, we will charge you for the transactions. Then i spoke to one of the uneducated Manager who said that if you will send us an email, we will consider refunding 1 TDR and service tax amount for the refunded invoice.

I sent them emails but no reply and then i created a ticket and then no reply. Then i thought let it go man. Out of Rs.94512.49, I'd atlas receive Rs.83643 (approx). Then i realized in my Summary that the balance showing is Rs. 75, 512. I got really pissed with it and so i called these guys again and they said that we have charged the maintenance for complete 3 years.

These guys had my account active for 3 years so that they can get their money by doing the fraud. They charged me another Rs.8, 000 for the maintenance of the account. If i was not making the payment they should have closed the account but they did not. They never sent an email asking for the maintenance charges and now saying we sent you so many emails.

If a merchant is not making the payment, why would a company keep his account live.

I called up the Mumbai headquarters because not they have deducted Rs.20, 000 from my payment and the same thing happened. A security guard picked up the phone and he said that there is no one i can transfer the call to and then banged the phone.

I would never use their services in future for sure but if you guys are looking to get a nice merchant, EBS.in should never be the choice.

The idea of writing this message came in mind when similar situations were faced by other merchants too and i wanted to make sure that this happens with no one Else.

EBS.in headquartered at Suashish IT Park, Building 'B',
CTS no 68/E, Plot no -134(1),
Dattapada Road, Borivali East,
Mumbai - 400066, India.

IS ONE OF THE FINEST FRAUD PAYMENT GATEWAY SERVICE PROVIDER IN INDIA. YOU WISH TO LOOSE MONEY WITH THEM, PLEASE DO AT YOUR OWN RISK. I'M NOT TALKING ABOUT 100 OR 200 RS. HERE, I'M TALKING ABOUT A FRAUD OF 20, 000.