DVC reviews and complaints

We have been a happy member of DVC since 2019, but recently we have been facing problems with our membership, last year thru the RCI system we made a reservation in a hotel in England, and because of the pandemic we didn't use and canceled the reservation, at that time we called DVC and make sure that we will by able to use those vacations point this year, as always they were very amicable and give us a positive answer, we will be ably to use those point this year, but last week we decide to go to Florida an start making reservations and I encounter two problems, ours points in the RCI system they don't exist any more, and when I explain what happen last years, the answer was the points had been erase and there nothing DVC can do.
also I try to borrow points from next year and I am only able to use 50% of those point, this new regulation affect my finances, because I have expended more than $6, 000.oo on air ticket, car rental, etc.. and don't have a place to stay, we are only able to use 5 days from the 12 days, we will stay in Florida, I consider unacceptable that RCI erase my vacations points, I complete understand that they are two separate companies and that DVC is not responsible for RCI mistakes, nevertheless, what happened with customer service attention, with the solidarity during this pandemic, where is the corporate responsibilities and force mayor clauses in those contracts, obviously they don't honor there obligations and promises, there is a lack of responsibility and there is not entities or persons that can help us to solve can help us this problems.

Arrived at Old Key West resort on June 5th after 18hrs of driving from Katy, Texas. Checked in and got to the room only to find it dirty. The floor had visible dirt and some dried blood in the bathroom. There was a dead roach in the cabinet. After alerting front desk they issued us another room. This room was clean. So I thought that we could just concentrate on the vacation now. However that night we visited the pool outside our room and found the girls bathroom disgustingly dirty. And apparently smoking is very permitted because people were sitting at the table outside our patio puffing away. Pretty much made our patio useless to us. The next day we thought we would go to the main pool . We noticed that a kart had dropped some room garbage on the road and the extra bags were strewn on the grounds. After we got to the pool we noticed the towel return over flowing with dirty towels falling onto the ground. After about an hour went back to our room on the way noticed the garbage still strewn on the street and new bags in the grass.the next day went to the Epcot. Came back took our girls 17, 16.13 to the main pool about 9:30pm. Decide to leave at 10 and took my 13 year old not feeling comfotable with the several people smoking about the spa area. Soon after that my 17year old texted me saying their were lots of people drinking and one made a comment at her. I have never had my kids feel so uncomfortable at any other Disney resort. Decide to go to the park to get away from the resort the next day. Came in around 11:00 while walking from stop to room we were asked by an older very intoxicated lady directions to the hospitality house. Went straight to sleep and then woke up to lady screemming a kids next door sounded like it was so close, had to open the door twice to make sure it wasn't right outside. Anyway it appears the sound insulation is very poor in Old Key West resort. Checked out on June 10th and back in at Wilderness resort which was great. Rebecca our check in clerk was amazing. Feel like we just wasted our time and points at the Old Key West couldn't wait to leave it. Back home now and took our family vehicle for wash and seems still have Old Key West with us in the form of a nice coating of overspray of paint from the remodeling crews. So now Im still dealing with the results of our horrible stay at Old Key West. Look we are Disney for life 6 years DVC and have had lots of great memories there but I expect the quality of stay to meet our expectations and comproble investment into our vacation. This 4 night stay at Old Key West was a waste of our vacation points and dollars.