Direct Unlocks reviews and complaints

I paid Direct Unlocks to unlock my device, and they claimed to have an unknown process to determine if my device was eligible. After paying the fee, I received an email stating that my unlock codes were ready. However, I was then told it would take 24 hours, then 7 days, and finally, my case was expedited. After all that, I was informed that my device was hard locked and they couldn't unlock it. They suggested that I pay someone else to do it. Although they gave me a credit to use their service on another device, I don't trust this site anymore, so I asked for a refund. After my third email requesting a refund, they sent me a threatening email citing their terms and conditions on Fraud and Deception.

It's frustrating that they took my money for a service they did not provide, and yet they accuse me of fraud. I learned my lesson and will be more careful in the future. I kept all emails of our interactions, screenshots of the messages on the website, and receipts of payment. Maybe one day, someone will file a lawsuit against them.

Overall, I would not recommend Direct Unlocks. Their process is unclear, and their customer service is lacking. It's disappointing that they couldn't unlock my device, and their response was unprofessional. I suggest finding another service that is more reliable and trustworthy.

RIP OFF

UNETHICAL BUSINESS PRACTICES.

They advertise a price then after purchasing, they tell you that was only step 1 and that step 2 will cost another $45. After another day, they respond and tell you that they could not provide the unlock, but they have a premium service that works better and it will cost another $225, They will NOT issue a refund, but rather they will provide a credit toward their "better" service.

SCAM / SCAM

Hello so I recently placed to get my iPhone 11 unlocked first they charged me I believe 29$ and then charged me 45$ then it said I had to wait 6 days for my phone to completely unlocked I did this on a Wednesday so my phone should of been unlocked by that Monday or Tuesday but it wasn’t the email also said I had a 74$ credit towards unlocking another phone I do not want the 74$ credit I want a refund this is ridiculous the job wasn’t even done and I was still charged

They were not specific as to the prices of the network unlocked charge me $29 and then turn around and said I need to pay 45 more.They should have that in print before hand .this is not right they are ripping people off.so they start off with one price and add on to it later.this happened in June 13th after I spent 29.00 and couldn't get ahold of nobody

This company said everything looked good to unlock my phone and they asked me to pay $ 74 once they received payment they sent me an email stating that it couldn't be unlocked. They are a bunch of scammers and i want my refund. I've worked hard my entire life now falling on hard times and this is the [censored] i have to deal with. I have the emails to prove how these people are con artist. How do they still exist.

I paid directunlock $87 to unlock my Galaxy S20+ 5G locked to T-Mobile USA

I had a horrible experience. I was charged $87 just for them to come telling me at the end that I need to pay more money because my phone could not be unlocked.

They don't tell you the process or the total amount upfront because they know the game they're playing with people's hard earned money.

The pretended like they're unlocking my phone after charging $87 from my credit card just so that they come 3 days later claiming T mobile did not provide code. This is to make you pay another $203 in the name of Samsung remote technician. They knew exactly what they were doing. Bunch of thieves.

I promise you if you guys don't refund my money it shall not be well with you. I did not pick money on the floor or steal it to pay you guys.

I will not recommend their services ever.

So many red flags I did not see. Don't mind about these good reviews you see here. I don't believe them.

They promised my phone will be unlocked 10mins after I pay. When I paid, a screen came up showing it will take 3 days 21hrs.

After 2 days of wasting my time watching a fake screen, the told me my phone could not be unlocked and I have a reward note of $45 which I have to use and pay them $203 before it expires. What nonsense.

I sent them emails and it's taking forever to reply.

Yes I want my money back please what would I do with a credit. You said with the first 35.00 it met the specifications to unlock and told me to be patient. Four days later you responded with it's hard locked. Which the phone was replaced by cricket and warrantied. Then they told me since it was replaced that's considered a new device. If I knew you were going to rip me off I would of taken that money and got it turned on for six months and not use it. Then they will unlock it .

I went on the direct unlocks website to have my phone unlocked. They advertise that they unlock phones for $28 but when I paid them they said that the payment was only for them to do a background check on my phone’s serial number and that I needed to pay $37 more for them to unlock my phone. I ended up paying them $76.50 and they didn’t unlock my phone, and now they are refusing to refund my money.