coffee club reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about coffee club
Welcome to our customer reviews and complaints page for coffee club. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with coffee club.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used coffee club's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with coffee club, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
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bad/rude customer service
I'm Extremely disappointed in the service I encountered at Coffee Club in Westfield Kotara. I have been to Coffee Club many times before and have really enjoyed my meals which is why I keep going back.
My day ended with the waitress and chef calling security on me, for simply trying to get the meal I asked for. I ordered cheesy toast and sausages as a kids meal for my daughter, which is what I always order. Chips was not served with the meal as usual, so I went to counter and asked for the chips, they told me I was wrong and that chips doesn't come with the meal, so I asked for another meal instead of that, they refused to get me another meal unless I payed for it.
To top it off I realised my daughter didn't get her drink so I went back and asked for it, and the guy that worked there said it would cost me another $2 to get a drink when I never got one with my meal. He said I said I didn't want one, which I never said. When I tried to explain to the chef what was going on I was told by staff to leave because they were calling security.
Security came and I had a chat to them about what was going on and they left me with Centre Management's number. I hope to at least have somehting said to the staff about the way I was treated, I've never felt so embarrrassed and awful after such an incident.
I left without even putting a dint in my meal, before I was asked to leave. I never got my money back, and never got to eat my meal.
Coffee Club at Westfield Kotara... never again.
The complaint has been investigated and resolved to the customer’s satisfaction.
poor service
AS A REGULAR PAITRONT OF THE CALOUNDRA COFFEE CLUB I AM AWARE OF THE USUAL GOOD SERVICE AND QUALITY OF FOOD, BUT TODAY WAS VERY DISAPOINTING! i WAITED 25MINS FOR A TEX MUFFIN WHILST MY COFFE WAS DELIVERED 15 MINS BEFORE LUKE WARM, I HAD FINISHED MY COFFE WHEN MY MUFFIN ARRRIVED AND THERE WAS A PILE OF CHOCOLATE AT THE BOTTOM OF THE CUP WHICH IS NEVER USALLY THERE I ASKED THE MATIRED IF THIS WAS RIGHT AND SHE SAID IT DEPANDS ON THE DAY! I AM VERY UPSET AS I USALLY FIND A GOOD SEVRICE AND A GOOD QUALITY.
The complaint has been investigated and resolved to the customer’s satisfaction.
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