click DVD store reviews and complaints
bootleg dvds
just got scamed out of my hard earned money, ordered tv series Courage the cowardly dog. What I got was one dvd with the bob newhart show, one dvd with no images, and the others are blurry and they stop running when you get to the last segments. I am pissed off. we need to get our money back and these people need to be arrested .
The complaint has been investigated and resolved to the customer’s satisfaction.
Piracy
I recently purchased a new dvd box set - Goosebumps from this company, and I got an old video box with 14 pirated copies of Goosebumps dvds. The quality is so bad you can hardly watch them. These were christmas presents. Will never ever order dvd's online again. How can these people operate...
Read full review of click DVD store and 2 commentsIllegal bootleg dvd's
We ordered the DVD set of the old series Step By Step from the website. The item pictured on the website was the actual DVD. What we received from China was a bootleg (illegal) copy of poor quality. Obviously a scam. We disputed the charge with the credit card company and were told we should try to contact the company first. I haven't done it yet, so I...
Read full review of click DVD store and 13 commentsScam, illegal copy of TV shows
ordered DVD from the company and found that the TV series were recorded directly from a TV station. Some of the dvds are so bad that you can't really watch. Try to contact the company by emails but no reply. Try to call the phone number listed in my bill also no answer. Be aware, the website is the same as Best DVD Series, TV DVD mania, Planet DVD...
Read full review of click DVD store and 42 commentsGiving a Voice to Consumers
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DO NOT DESPAIR!
I ordered the complete DVD set of "The Many Loves of Dobie Gillis" at the end of last year, and received the same bootleg, cheap copies most people have mentioned, shipped from China. Some of the DVDs did not even play, and I tried them on 2 separate DVD players and 2 computers (Mac and PC).
The ones that did play simply looked like cheap VHS/Betamax copies transferred onto DVD; you could even see the TV channel logo at the bottom right corner!
However, you DO HAVE RECOURSE, if you act swiftly. Contact your credit card company and dispute the charge. They do ask that you attempt to contact the seller, but if you can't, then they WILL investigate. In my case, since the ClickDVD web site still existed, I was able to contact via email and phone someone at the company, who told me to ship the DVDs back to China. Once I did that, via registered mail (get a receipt from the Post Office, and a tracking number), I tried to contact customer support, and that's when I got stonewalled.
So I called the credit card company again, and explained all the steps I had taken. I received a conditional full credit of the purchase while they investigated. A few weeks later, I got a letter from the credit card company telling me the credit they issued was permanent.
My total loss was the amount it cost me to ship back the DVDs, which probably didn't make it back to the seller, and most likely got confiscated by Chinese customs.
For safest results, purchase your DVDs from reputable sellers like Amazon, Best Buy, etc. The price may be higher, but you'll save yourself the hassle. In my case, my decision to purchase from ClickDVD was due to the fact that they were offering the complete set of the entire series, with all the episodes, which actually doesn't exist yet, and is not yet available, from reputable sellers.
Your comment is worthless because you didn't even give the site address or any more info.